Joseph Fernandez IV
Operations / Logistics
Oakville,CT
Summary
Knowledgeable with strong background in leadership and team development. Proven track record of driving employee engagement and implementing effective strategies to enhance performance. Demonstrated ability in conflict resolution and fostering collaborative work environment.
Overview
32
32
years of professional experience
Work History
People Leader
Macys Logistics
Cheshire, CT
10.2013 - Current
- Led teams to enhance operational efficiency and improve workflow processes.
- Developed training programs to elevate employee performance and skill acquisition.
- Implemented strategic initiatives that increased productivity in logistics operations.
- Fostered a collaborative environment to support team engagement and morale.
- Evaluated performance metrics to identify areas for improvement within the team.
- Coordinated cross-functional projects aimed at optimizing resource allocation and logistics management.
- Mentored staff on best practices, driving professional growth and operational excellence.
- Developed a positive work environment through active listening, empathy, and providing constructive feedback.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Increased employee engagement by implementing team-building activities and open communication channels.
- Optimized resource allocation, ensuring that the right people were assigned to the right tasks at the right time.
- Led change management efforts during organizational transitions, mitigating disruptions and maintaining morale among team members.
- Established clear expectations for employees, fostering a culture of accountability and high-performance standards.
- Championed continuous improvement initiatives by encouraging open feedback and implementing effective solutions to address identified concerns.
- Facilitated conflict resolution between team members, fostering an atmosphere of trust and collaboration among colleagues.
- Streamlined processes for improved efficiency, reducing overhead costs and increasing productivity.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Distributed employee engagement surveys to identify areas of improvement.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Fostered positive work environment through comprehensive employee relations program.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Special Services Representative / Weekend Operations
International Bonded Couriers
Jamaica, New York
08.2010 - 03.2012
- Specialized in on demand work for high profile clients. Duties included all logistical aspects in accepting the job order, placing pick up orders with dispatch, routing and re-routing according to level of service whether it be next flight out or slower and following up with delivery agents at their respective delivery locations. On weekends I manned operations along with customer service and dispatching. I spent most weekends on call. Assisted our Security coordinator in securing necessary paperwork for outside agents in order to ship via passenger airlines. Assisted in obtaining outside agents qualified with drivers who have security threat assessment training and numbers.
Operations / Dispatcher / Assistant Security Coordinator (TSA)
On The Go Cargo, Inc.
Carlstadt, New Jersey
03.2006 - 03.2010
- Specialized in on demand work. As the afternoon dispatcher, I was to make sure all jobs were accounted for, dispatched to drivers, picked up & delivered in a timely manner. Dealt with the responsibility of keeping an updated list of agents throughout the U.S., Canada and London in line with regulations from the T.S.A. for all air jobs along with keeping necessary paperwork in order. Made sure all drivers were trained in accordance with TSA regulations. I was the on-call representative throughout my employment after office hours with great success. Kept costs down with price comparisons from different carriers.
Customer Service Representative / Operations
Axis Global Systems, LLC
Maspeth, New York
06.2004 - 09.2005
- I made sure clients packages and or freight arrived to their proper destinations in a timely manner or as directed by the client. Re-route on the fly. Setting up pick ups from out of state clients and making sure the agent making the pick up follows all procedures of the trade. I was to make sure all charges were fair and consistent according to the specific jobs and help adjust mark-ups on the final tally to the customer. I helped with reading maps and getting directions for any driver or client. I attended meetings to help build better cohesion between all operations of the company. Troubleshooting, problem solving and daily reports were routine.
Operations Manager
Air Courier Dispatch
Long Island City, NY
02.2002 - 12.2003
- Job included everything from dispatching drivers to locations for pick ups and deliveries, routing freight through the smartest means available from small letters to large crated pieces all over the world, dealing with agents and customers alike throughout the process. I helped negotiate our own freight fees with air carriers and trucking outfits. I supervised all warehouse operations and drivers. Customer service, troubleshooting and quality care.
Operations Manager
Sureway Worldwide
Long Island City, NY
08.1994 - 09.2001
- Managed up to 25 employees in dispatch, customer service, operations, trucking, warehouse and logistical activities. Daily reports were filed. Logistical meetings were attended to explore better ideas on how to keep costs down while putting forth maximum effort to get the work done in the time committed. Troubleshooting, problems solved.
Education
Secondary Mathematics.
City University of New York
New York (City), NY01-1997
Skills
- I've accomplished several tasks to help improve throughput with less and also found ways to improve upon in many metrics, including productivity, safety and better comraderie amonst the team I rally an entire team through participation and never ask someone to do something I am not willing to do right there and then
- Strategic thinking
- Innovation fostering
- Coaching
- Influencing skills
- Motivation techniques
- Feedback delivery
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team leadership
- Decision-making
Timeline
People Leader
Macys Logistics
10.2013 - Current
Special Services Representative / Weekend Operations
International Bonded Couriers
08.2010 - 03.2012
Operations / Dispatcher / Assistant Security Coordinator (TSA)
On The Go Cargo, Inc.
03.2006 - 03.2010
Customer Service Representative / Operations
Axis Global Systems, LLC
06.2004 - 09.2005
Operations Manager
Air Courier Dispatch
02.2002 - 12.2003
Operations Manager
Sureway Worldwide
08.1994 - 09.2001
Secondary Mathematics.
City University of New York
First Aid CPR AED Program
Certified every year. Now expired but qualified.