Joseph Ferry III (JB)
Manchester,NH
Summary
Dynamic technical manager with over 10 years of experience leading high-performing teams and driving successful project outcomes. Expertise in cloud technologies, including 9 years with AWS and additional experience with Azure and GCP, complemented by over 20 years in application, automation and tools development. Proven problem solver dedicated to maximizing team potential and fostering a collaborative environment through exemplary leadership. Committed to delivering innovative solutions that meet organizational goals.
Overview
31
31
years of professional experience
Work History
Senior Manager, Software Engineering
Aspect Software Inc
02.2022 - 10.2025
- Managed highly-functional team of 16 engineers (globally - combination of developers, infrastructure and quality) to streamline operations and enhance efficiency.
- Developed and implemented strategic initiatives that improved overall organizational performance and resource allocation.
- Analyzed operational processes to identify inefficiencies, recommending actionable improvements for enhanced workflow management.
- Responsible for ETL (Extract, Transform, Load) and Change Notifications from our workforce management application to our a new agent experience applications so we can enhance, distribute a better seamless approach, and implementing an intelligence workflow (AI Suggestive Models) to allow for agent productivity in their daily work.
- Responsible for User Management (Authentication, Onboarding, roles and permissions)
- Responsible for our EDP (enterprise data platform) component that would consume any data from any source to be transformed, mapped that could be segmented to distribute specific end sets for data to uploaded to data warehouse applications.
Senior Manager, Software Engineering
Aspect Software Inc
02.2022 - 10.2025
- Managed highly-functional team of 16 engineers (globally - combination of developers, infrastructure and quality) to streamline operations and enhance efficiency.
- Developed and implemented strategic initiatives that improved overall organizational performance and resource allocation.
- Analyzed operational processes to identify inefficiencies, recommending actionable improvements for enhanced workflow management.
- Responsible for ETL (Extract, Transform, Load) and Change Notifications from our workforce management application to our a new agent experience applications so we can enhance, distribute a better seamless approach, and implementing an intelligence workflow (AI Suggestive Models) to allow for agent productivity in their daily work.
- Responsible for User Management (Authentication, Onboarding, roles and permissions)
- Responsible for our EDP (enterprise data platform) component that would consume any data from any source to be transformed, mapped that could be segmented to distribute specific end sets for data to uploaded to data warehouse applications.
Partnership Architect
Equitas Life Sciences
08.2020 - 01.2022
- GitHub automated deployment solutions.
- AWS pipeline deployment solution utilizing Slack, Lambda, and Elasticbeanstalk environments – DevOps work.
- Partnership in managing and developing application backend infrastructure (API, database, networking, deployment service, serverless services, monitoring, testing). Utilizing AWS services and JavaScript.
- Data Migration from DynamoDB and Firebase to RDS (Postgres)
Senior Manager Platform Operations
Aspect Software
04.2019 - 05.2020
- Managed 5 (Global – US, Canada, and Ireland) Engineers for Platform Operations/Development group.
- Developed CI/CD offerings for managed distributed cloud neutral platforms (PaaS) for components to consume within a shared environment. Deployments utilizing open-source platforms, Jenkins pipelines, Docker images, Helm/Chart installation in a Kubernetes environment (with HPA) with Datadog integration for monitoring/alerting capabilities.
- Scrum Master working with Aha projects and Jira Kanban boards to determine capacity for development, sustaining and tech debt. Worked against 5 sprint PIs (3 development and 2 HIP sprints – all 3 weeks)
- Developed Production automation selector tool (C#) to run against new customer deployments and upgrades. UI and API based automated tests to run in parallel to shorten test time and relieve manual testing effort. Utilized Zalenium running on Kubernetes for browser clients to run automation in parallel.
- Tested APIs with JMeter/Taurus for validating PRR (Product Readiness Review) process.
Senior Manager Engineering/Automation
Aspect Software
03.2003 - 04.2019
- Managed 16 (Global – US, Canada, Ireland, India) Engineers for Automation Development, Deployment, and Integration Testing.
- Developed automation framework (client, server, libraries – C#) for all automation testing efforts against our cloud-based products (AWS deployments) as well as other flagship products (Premise deployments). Efforts were used for daily runs for current build cycles and CI/CD pipelines deployments. Automation was used as validation points at each gate. Deployments were done against test and production environments.
- Managed a Tool Development group - Developing emulators and simulators for load, stress, benchmarking, component isolation efforts.
- DevOps and SWAT (software analysis and testing) member - handling all automation efforts against cloud-based products (AWS deployments).
- Integration Testing and Automation for Aspect’s flagship cloud product (ViA). Initiated war rooms, running cross functional meetings, presenting defects, and required changes, validated every build before distribution to other development test beds.
- Created and maintained documentation, functional specifications, requirements, test plans, test strategies, standards, scheduling, processes, and procedures.
- Developed an Automation Test Harness to warehouse the company’s automation efforts in a centralized repository. The harness handles storage, execution, and reporting of the execution results.
- Developed a migration tool that will allow the insertion of raw data from data files into specific schemas (web service references) established for the administration configuration for Aspect’s flagship product (Unified IP).
- Created and maintained automated tests and test automation applications (tools) for Aspect’s flagship products (Call Center based applications which entails multiple server and client modules for each deployment)
- Integration testing on all flagship products – Pre QA-screening before QA handoff. Developed/implemented/executed procedures on testing methods to be able to test the whole product in a short amount of time. Creating a list of important touch points.
- Managed lab machines, networking, and images.
Senior Software Engineer
Microsoft
11.1999 - 03.2003
Technical Support/Software Quality Assurance Engineer
Axent Technologies
01.1998 - 11.1999
Technical Support/Software Quality Assurance Engineer
Dallastone Inc.
03.1995 - 12.1997
Education
No Degree - Athletic Training Program
Quinnipiac College
Hamden, CT01.1990
BS - Software Engineering
Colorado Technical University
Colorado Springs, CO01.2007
Accounting Program
Hesser College
Manchester, NH01.1992
Skills
- Cloud Platforms: AWS, GCP (basic), Azure (basic)
- Languages: C# (Net framework, Net Core), Python
- Infrastructure development
- Agile framework, Scrum Master
- Software development life cycle
- Microservices architecture
- Customer service
- Team leadership
- Time management
- Decision-making
- Knowledge: AWS Resources (serverless architecture), Jira, Confluence, Notion, Linear, GitHub, Slack
Timeline
Senior Manager, Software Engineering
Aspect Software Inc
02.2022 - 10.2025
Senior Manager, Software Engineering
Aspect Software Inc
02.2022 - 10.2025
Partnership Architect
Equitas Life Sciences
08.2020 - 01.2022
Senior Manager Platform Operations
Aspect Software
04.2019 - 05.2020
Senior Manager Engineering/Automation
Aspect Software
03.2003 - 04.2019
Senior Software Engineer
Microsoft
11.1999 - 03.2003
Technical Support/Software Quality Assurance Engineer
Axent Technologies
01.1998 - 11.1999
Technical Support/Software Quality Assurance Engineer
Dallastone Inc.
03.1995 - 12.1997
Accounting Program
Hesser College
No Degree - Athletic Training Program
Quinnipiac College
BS - Software Engineering
Colorado Technical University