Joseph Flores
Salt Lake City,UT
Summary
Dedicated and results-driven student of Economics, Business Administration, and Accounting with strong analytical skills and a passion for financial management. Proven track record in delivering proactive and strategic financial solutions. Adept at navigating complex environments and fostering business growth. Bilingual in English and Spanish, with a robust ability to adapt and excel in diverse settings.
Overview
8
8
years of professional experience
Work History
SMT MACHINE OPERATOR
Implementing Ideas LLC
12.2021 - Current
- Streamlined workflow processes through effective communication with team members and supervisors.
- Assisted engineering teams in developing new processes or refining existing ones for continuous improvement initiatives.
- Collaborated with cross-functional teams to resolve issues affecting production throughput or product quality levels.
COLLECTION ADVISOR
American Financial Services
09.2020 - 08.2021
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
COMMERCIAL ADVISOR
National Financial Bank
07.2019 - 09.2020
- Performed other duties to support goals and objectives of relationship management teams.
- Collaborated with cross-functional teams to develop innovative solutions tailored to specific client needs.
- Structured and presented business cases for credit recommendation.
DOCUMENT CLASSIFIER
United States Housing Bank
01.2019 - 06.2019
- Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
- Developed customized templates for various types of documents, ensuring consistent formatting across all projects.
- Reduced errors in document submissions with thorough quality checks before distribution.
LDS REPRESENTATIVES
Deseret Management Corporation
07.2016 - 07.2018
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Science - Economics
Universidad De Las Fuerzas Armadas Jh
Ecuador07.2026
Bachelor of Science - Business Administration And Management
Brigham Young University - Idaho
Rexburg, ID07.2025
Bachelor of Science - Accounting
Ensing College
Salt Lake City, 07.2025
Skills
- Customer Service
- MS Office
- Problem-Solving
- Spanish and English
- Proactive
- Cashier
- Strategic Thinking
- Team Management
- Receptionist
- Communication Skills
- Organization
- Scheduling
Business
My business focuses on creating a payment gateway, a technological solution that facilitates secure online payment processing. This type of platform allows merchants to accept payments through credit cards, bank transfers, and other electronic methods, ensuring that transactions are carried out efficiently and securely.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
SMT MACHINE OPERATOR
Implementing Ideas LLC
12.2021 - Current
COLLECTION ADVISOR
American Financial Services
09.2020 - 08.2021
COMMERCIAL ADVISOR
National Financial Bank
07.2019 - 09.2020
DOCUMENT CLASSIFIER
United States Housing Bank
01.2019 - 06.2019
LDS REPRESENTATIVES
Deseret Management Corporation
07.2016 - 07.2018
Bachelor of Science - Economics
Universidad De Las Fuerzas Armadas Jh
Bachelor of Science - Business Administration And Management
Brigham Young University - Idaho
Bachelor of Science - Accounting
Ensing College
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