Taylor Mounnarat
Rochester,NY
Summary
Experienced customer service professional with a strong background in conflict resolution, communication, and problem-solving. Committed to ensuring customer satisfaction and loyalty through efficient and empathetic service. Effective team collaborator with a proven track record of successful customer interactions and service solutions. Adaptable to changing needs and consistently focused on achieving results. Recognized for reliability and proactive approach in meeting customer and organizational goals. Possesses a positive attitude and strong problem-solving abilities. Understanding of electronics manufacturing processes and skilled in operating and maintaining machinery. Committed to ensuring high-quality production and efficiency in all tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SMT Machine Operator
L3Harris Technologies, Inc.
03.2024 - Current
- Streamlined workflow processes through effective communication with team members and supervisors.
- Enhanced production efficiency by maintaining and calibrating SMT machines regularly.
- Maintained a safe work environment, adhering to safety protocols and guidelines at all times.
- Contributed to cost reduction efforts by identifying areas for improvement in material utilization and waste management.
- Facilitated smooth transitions during shift handovers, providing comprehensive updates on machine status and pending tasks to incoming operators.
- Mentored junior operators on proper SMT machine operation techniques and best practices, fostering a positive team dynamic and promoting skill development.
- Demonstrated adaptability, adjusting quickly to changes in production schedules or unexpected equipment malfunctions without compromising output targets.
Pharmacy Technician
CVS Health
01.2022 - 08.2022
- Communicated with policyholders to negotiate affordable rates for customers
- Closely managed pharmaceutical drug inventories to ensure correct labeling and doses to keep customers safe
- Dispensed, labeled, and packaged intravenous medications, oral medications, and other forms of administered drugs in the correct dosages
- Accessed and maintained customer records
- Communicated directly with PharmD to assist customers with any questions regarding medications
- Coordinated verification and filling of more than 20 daily prescriptions in high-volume retail pharmacy environment.
Barista
Starbucks
01.2021 - 12.2021
- Operated state of the art espresso machines to ensure a consistent and flavorful pour
- Operated in a high volume workflow, serving100s of customers while maintaining customer service and consistency
- Provided friendly customer service to uphold Starbucks’ values and improve prospects
- Memorized the Starbucks menu and its ingredients
- Provided job training for new baristas
- Offered individualized recommendations and educating interested customers about coffee bean origins and flavor profiles
Education
Associate of Science - Psychology
Monroe Community College
Rochester, NY05-2024
High School Diploma -
Gates Chili High School
Rochester, NY06.2021
Skills
- Microsoft applications (Excel, Word, PowerPoint), inventory management, customer service, patience, problem-solving, research (MLA, APA citations), organization techniques, medical knowledge and techniques, critical thinking, communication, time management, bodily coordination, and high workflow capabilities
- Quality control procedures
- Customer service
- Patience and composure
LEADERSHIP/ACTIVITIES AND INTERESTS
- Varsity Track High honor roll (3.8 GPA)
- Group research project for ADHD in adults.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Soldered Electrical and Electronic Assemblies Certification (IPC J-STD-001) - IPC International.
- Electrostatic Discharge Control Certification (ANSI/ESD S20.20) - ESD Association.
- IPC-A-610 Certified IPC Specialist (CIS) - IPC International.
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
Languages
Lao
Native or Bilingual
Timeline
SMT Machine Operator
L3Harris Technologies, Inc.
03.2024 - Current
Pharmacy Technician
CVS Health
01.2022 - 08.2022
Barista
Starbucks
01.2021 - 12.2021
- Soldered Electrical and Electronic Assemblies Certification (IPC J-STD-001) - IPC International.
- Electrostatic Discharge Control Certification (ANSI/ESD S20.20) - ESD Association.
- IPC-A-610 Certified IPC Specialist (CIS) - IPC International.
- Oracle Service Cloud Cross-Channel Contact Center Certified Implementation Specialist - Oracle.
Associate of Science - Psychology
Monroe Community College
High School Diploma -
Gates Chili High School
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