Joseph Fontana
Ronkonkoma,NY
Overview
4
4
years of professional experience
Work History
IT Technician
CSDNet
Bayport, New York
07.2024 - Current
- Provided technical support for network and connectivity issues, ensuring minimal downtime and reliable access for users.
- Conducted regular system maintenance and updates to ensure optimal performance.
- Assisted in troubleshooting and resolving user inquiries via helpdesk tickets, enhancing user satisfaction and efficiency in issue resolution.
- Collaborated with team members to improve IT processes and workflows.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues by replacing faulty components, restoring functionality and minimizing disruption to operations.
Recreation Assistant
The Arbors Assisted Living
Bohemia, Ny
06.2023 - 07.2024
- Facilitated daily activities and recreational programs to enhance resident well-being.
- Planned group outings and events to boost resident engagement and social interaction.
- Facilitated arts and crafts sessions to promote creativity among residents.
- Organized fitness classes tailored to resident abilities and preferences.
- Aided staff in ensuring a safe, welcoming environment for all residents.
- Communicated effectively with residents to understand their interests and needs.
- Assisted in preparing materials for recreational activities and events.
Starbucks Supervisor
Starbucks
Bohemia, New York
04.2022 - 04.2023
- Oversaw daily operations of coffee shop during peak hours to ensure optimal service delivery.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed training program for new employees on customer service and product knowledge to enhance team performance.
- Coordinated guidance and direction for subordinates on job duties and responsibilities to maintain operational efficiency.
- Managed inventory levels and organized stock for efficient workflow.
- Ensured compliance with health and safety regulations in food preparation areas.
Education
Bachelor of Arts - Italian Studies
John Cabot University
Rome, Italy 05-2020
Associate of Arts - Liberal Arts
Suffolk County Community College
Selden, NY05-2017
Timeline
IT Technician
CSDNet
07.2024 - Current
Recreation Assistant
The Arbors Assisted Living
06.2023 - 07.2024
Starbucks Supervisor
Starbucks
04.2022 - 04.2023
Bachelor of Arts - Italian Studies
John Cabot University
Associate of Arts - Liberal Arts
Suffolk County Community College