Sherri Wason
Stay at home mom since 2006
Joliet,IL
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
Work History
IT Technician
District 202
Plainfield
08.2005 - 03.2006
- Installed and configured hardware and software for school district systems.
- Assisted users with technical issues and troubleshooting across various devices.
- Maintained inventory of IT equipment and supplies for efficient operations.
- Supported network connectivity by diagnosing and resolving issues promptly.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Optician
Naperville Eye Associates
Naperville
06.2000 - 07.2005
- Provided patient consultations to determine eyewear needs and preferences.
- Assisted in fitting and adjusting eyeglasses for optimal comfort and vision.
- Educated patients on proper eyewear care and maintenance techniques.
- Handled inventory management for frames, lenses, and accessories effectively.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Ordered stock from suppliers based on customer orders.
- Processed payments for products purchased by customers.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Adjusted eyewear for proper fit and comfort level.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
Education
Some College (No Degree) - Administrative Assistant
Joliet Junior College
Joliet, ILSkills
- Hardware installation
- Network troubleshooting
- Software configuration
- Device support
Languages
English
Full Professional
Timeline
IT Technician
District 202
08.2005 - 03.2006
Optician
Naperville Eye Associates
06.2000 - 07.2005
Some College (No Degree) - Administrative Assistant
Joliet Junior College