Joseph Ford
Exton,PA
Summary
Highly motivated and analytical professional Linux DevOps Engineer with 10+ years of experience in a computing environments support, troubleshooting, administration, and management. Exceptionally able to follow complicated instructions to meet the need of client. Worked in a hybrid environment where was exposed to AWS, DevOps tools including Ansible, GIT, Container (Docker), Bitbucket. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Linux DevOps Engineer Tech Lead
Infosys Ltd.
10.2020 - Current
- Provision configuration of Linux platform environments. Appserver/Webserver and code deploys.
- Extensive experience in monitoring, automating, deploying as well as troubleshooting in Build/ Release Environment.
- Experience in Performance monitoring, usage and load of systems.
- Responsible for daily Availability and Maintenance non prod environments. Problem solving and investigating issues.
- Exposure to Ansible including packaging and deploying code for Non prod and Prod environments.
- Monitored performance of application environments, Cloud and Netcentric using Splunk. Created Alerts and Dashboards for Team and Metrics Planners
- Maintained maximum uptime and maximum performance capacity.
- *Contracted for same tasks at Vanguard Account
Linux DevOps Environments Engineer
The Vanguard Group Inc.
08.1999 - 10.2020
- Provision configuration of Linux platform environments. Appserver/Webserver and code deploys.
- Extensive experience in monitoring, automating, deploying as well as troubleshooting in Build/ Release Environment.
- Experience in Performance monitoring, usage and load of systems.
- Responsible for daily Availability and Maintenance non prod environments. Problem solving and investigating issues.
- Exposure to Ansible including packaging and deploying code for Non prod and Prod environments.
- Monitored performance of application environments Cloud and Netcentric using Splunk. Created Alerts and Dashboards for Team and Metrics Planners
- Maintained maximum uptime and maximum performance capacity.
Customer Service Supervisor
Comcast
01.1997 - 08.1999
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Education
Bachelor of Science - Management Information Systems
Saint Joseph's University
Philadelphia, PA06.1987
Associate of Science - Computer And Information Sciences
Pierce College
Philadelphia, United States06.1980
Skills
- RHEL/ CentOS 5,6,7
- Ansible, Git, Bitbucket, Splunk, AppDynamics, BMC ControlM
- Ansible, ECS, MySQL, FTP, SSH, HTTPD, APACHE,Tomcat,Jira
- Decision-Making
- Analytical and Critical Thinking
- Team Building
- Excellent Communication
Accomplishments
Honors & Awards
2024 Mentor Month Volunteer Challenge - CareerVillage.org
The Vanguard Group Award of Excellence - Vanguard
Certification
Licenses & Certifications
AWS Certified Cloud Practitioner - Certiport - A Pearson VUE Business
Issued Feb 2023 - Expires Feb 2026
AWS01217832
Course Certificate in AWS Concepts • Certificate in Cloud Computing • Process Improvement • Software Development Life Cycle (SDLC)
Timeline
Linux DevOps Engineer Tech Lead
Infosys Ltd.
10.2020 - Current
Linux DevOps Environments Engineer
The Vanguard Group Inc.
08.1999 - 10.2020
Customer Service Supervisor
Comcast
01.1997 - 08.1999
Bachelor of Science - Management Information Systems
Saint Joseph's University
Associate of Science - Computer And Information Sciences
Pierce College