Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joseph Ford

Exton,PA

Summary

Highly motivated and analytical professional Linux DevOps Engineer with 10+ years of experience in a computing environments support, troubleshooting, administration, and management. Exceptionally able to follow complicated instructions to meet the need of client. Worked in a hybrid environment where was exposed to AWS, DevOps tools including Ansible, GIT, Container (Docker), Bitbucket. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Linux DevOps Engineer Tech Lead

Infosys Ltd.
10.2020 - Current
  • Provision configuration of Linux platform environments. Appserver/Webserver and code deploys.
  • Extensive experience in monitoring, automating, deploying as well as troubleshooting in Build/ Release Environment.
  • Experience in Performance monitoring, usage and load of systems.
  • Responsible for daily Availability and Maintenance non prod environments. Problem solving and investigating issues.
  • Exposure to Ansible including packaging and deploying code for Non prod and Prod environments.
  • Monitored performance of application environments, Cloud and Netcentric using Splunk. Created Alerts and Dashboards for Team and Metrics Planners
  • Maintained maximum uptime and maximum performance capacity.
  • *Contracted for same tasks at Vanguard Account

Linux DevOps Environments Engineer

The Vanguard Group Inc.
08.1999 - 10.2020
  • Provision configuration of Linux platform environments. Appserver/Webserver and code deploys.
  • Extensive experience in monitoring, automating, deploying as well as troubleshooting in Build/ Release Environment.
  • Experience in Performance monitoring, usage and load of systems.
  • Responsible for daily Availability and Maintenance non prod environments. Problem solving and investigating issues.
  • Exposure to Ansible including packaging and deploying code for Non prod and Prod environments.
  • Monitored performance of application environments Cloud and Netcentric using Splunk. Created Alerts and Dashboards for Team and Metrics Planners
  • Maintained maximum uptime and maximum performance capacity.

Customer Service Supervisor

Comcast
01.1997 - 08.1999
  • Coached employees through day-to-day work and complex problems.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Created customer support strategies to increase customer retention.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.

Education

Bachelor of Science - Management Information Systems

Saint Joseph's University
Philadelphia, PA
06.1987

Associate of Science - Computer And Information Sciences

Pierce College
Philadelphia, United States
06.1980

Skills

  • RHEL/ CentOS 5,6,7
  • Ansible, Git, Bitbucket, Splunk, AppDynamics, BMC ControlM
  • Ansible, ECS, MySQL, FTP, SSH, HTTPD, APACHE,Tomcat,Jira
  • Decision-Making
  • Analytical and Critical Thinking
  • Team Building
  • Excellent Communication

Accomplishments

    Honors & Awards
    2024 Mentor Month Volunteer Challenge - CareerVillage.org
    The Vanguard Group Award of Excellence - Vanguard

Certification

Licenses & Certifications
AWS Certified Cloud Practitioner - Certiport - A Pearson VUE Business
Issued Feb 2023 - Expires Feb 2026
AWS01217832


Course Certificate in AWS Concepts • Certificate in Cloud Computing • Process Improvement • Software Development Life Cycle (SDLC)

Timeline

Linux DevOps Engineer Tech Lead

Infosys Ltd.
10.2020 - Current

Linux DevOps Environments Engineer

The Vanguard Group Inc.
08.1999 - 10.2020

Customer Service Supervisor

Comcast
01.1997 - 08.1999

Bachelor of Science - Management Information Systems

Saint Joseph's University

Associate of Science - Computer And Information Sciences

Pierce College
Joseph Ford