Joseph Fornili
Higbee
Summary
Detail-oriented laborer with a strong focus on safety awareness and time management. Proven ability to execute maintenance tasks and prepare job sites for optimal efficiency.
Overview
46
46
years of professional experience
Work History
General Laborer
The Oak
Higbee, MO
04.2024 - 04.2026
- Operated various tools for efficient material handling and site maintenance.
- Assisted in loading and unloading materials to ensure timely project progress.
- Maintained cleanliness of work areas to promote safety and efficiency.
- Collaborated with team members to complete tasks effectively and on schedule.
- Supported installation processes by preparing job sites and organizing materials.
- Executed daily maintenance tasks to uphold equipment functionality and safety standards.
- Followed safety protocols consistently to minimize workplace hazards and risks.
- Adapted quickly to changing tasks while maintaining focus on quality outcomes.
Randolph County Jail Supervisor
Randolph County Sheriff's Office
Huntsville, MO
08.2022 - 02.2024
- Supervised daily operations and ensured compliance with departmental policies and procedures.
- Trained and mentored new staff on best practices for law enforcement protocols.
- Conducted performance evaluations to assess staff effectiveness and identify areas for improvement.
- Collaborated with team members to develop strategies for enhancing community engagement initiatives.
- Managed scheduling and resource allocation to optimize personnel deployment during shifts.
- Oversaw incident reports, ensuring accuracy and timely submission for review processes.
- Implemented training programs focused on safety and operational efficiency for all personnel.
- Coordinated inter-departmental communication to facilitate effective information sharing during operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Sales Associate
Lowes Home Improvment
Moberly, MO
06.2022 - 08.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions.
- Maintained product displays and inventory organization for optimal visibility.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Resolved customer inquiries and complaints professionally, promoting satisfaction.
- Monitored stock levels and communicated needs to management for timely replenishment.
Sand Coordinator
JJJ LLC
Lubbock, TX
02.2017 - 03.2022
- Coordinated sand logistics to optimize supply chain efficiency and minimize delays.
- Developed and maintained strong relationships with vendors to ensure timely delivery of materials.
- Managed inventory levels, ensuring accurate tracking and replenishment of sand supplies.
- Implemented best practices for safety protocols during transportation and handling of materials.
- Trained new team members on operational procedures and compliance standards in sand coordination.
- Analyzed workflow processes to identify areas for improvement and enhance overall productivity.
- Led cross-functional meetings to align project goals and resolve any logistical challenges effectively.
- Streamlined communication between departments to facilitate smooth operations and project execution.
- Optimized delivery schedules with careful consideration of customer demands and resource availability.
- Monitored market trends in the oilfield services industry to stay ahead of competitors'' strategies.
- Reduced truck idle time with efficient route planning and load assignments.
- Streamlined communication between drivers, dispatchers, and customers for better coordination of sand deliveries.
- Managed inventory levels to prevent stockouts and maintain consistent supply.
- Adapted quickly to changing weather conditions or unforeseen circumstances to minimize downtime during sand delivery operations.
- Developed contingency plans for unexpected delays or disruptions in sand delivery schedules.
- Trained new hires on company policies and procedures, fostering a safety-conscious culture among team members.
- Implemented safety protocols for sand transportation, minimizing incidents onsite.
- Actively participated in safety meetings, contributing ideas for continuous improvement in workplace practices.
- Ensured accurate invoicing by timely tracking and reporting of delivered loads.
- Maintained strong relationships with clients through regular communication, ensuring satisfaction and repeat business.
- Improved logistics efficiency by coordinating and scheduling frac sand deliveries.
- Coordinated daily meetings to discuss performance, upcoming jobs, and any operational issues.
- Enhanced team performance by implementing employee development initiatives such as training programs or workshops.
- Addressed customer concerns promptly to ensure their needs were met effectively.
- Conducted regular audits of equipment and vehicles to ensure compliance with industry standards and regulations.
- Guided sanding machines over surfaces of floors to achieve smoothness.
Sales Manager
Menards Home Improvement
Columbia, MO
03.2012 - 04.2017
- Developed and executed strategic sales plans to enhance market share and drive revenue growth.
- Led training programs for new sales team members, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Collaborated with cross-functional teams to streamline inventory management and optimize stock levels.
- Established strong relationships with key suppliers, negotiating favorable terms and ensuring product availability.
- Implemented customer feedback systems to improve service quality and enhance customer satisfaction scores.
- Conducted regular performance evaluations, providing constructive feedback to support team development.
- Directed promotional campaigns, aligning marketing efforts with sales objectives to maximize effectiveness.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Customer Service Representative
CMMG
Fayette, MO
03.2007 - 03.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently while ensuring accuracy in customer information management.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new representatives on company policies, procedures, and best practices for customer interaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Sursveillance
Isle of Capri Casino
Boonville, MO
05.2006 - 02.2007
- Monitored surveillance feeds to ensure compliance with gaming regulations and operational security.
- Analyzed live video footage to identify potential cheating or theft activities within the casino environment.
- Collaborated with law enforcement during investigations, providing critical evidence from surveillance systems.
- Conducted regular system checks on surveillance equipment to maintain optimal performance and reliability.
- Trained new team members on surveillance protocols and operational procedures for enhanced team effectiveness.
- Led initiatives to upgrade surveillance technology, ensuring alignment with industry standards and best practices.
- Streamlined reporting processes for incidents captured on surveillance, improving documentation accuracy and efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Security Forces Supervisor
USAF
Whiteman Air Force Base, MO
06.1980 - 07.2000
- Supervised security operations, ensuring compliance with safety protocols and regulations.
- Trained personnel on emergency response procedures and conflict resolution techniques.
- Developed and implemented security strategies to enhance facility safety and protection.
- Conducted regular inspections of equipment and facilities to identify vulnerabilities.
- Managed incident reports, analyzing data to improve response times and procedures.
- Coordinated training exercises to prepare staff for various security scenarios and challenges.
- Evaluated team performance, providing feedback to foster professional development and growth.
- Reduced response time to incidents by streamlining communication protocols and procedures.
- Collaborated with local law enforcement agencies to enhance overall community safety and establish strong partnerships.
- Ensured optimal resource allocation by regularly evaluating staffing needs based on current threats and facility requirements.
- Developed and enforced policies that resulted in increased compliance with regulations and reduced violations among personnel.
- Mentored junior Security Forces personnel, fostering professional growth and development.
- Facilitated information sharing among team members, promoting situational awareness and enhancing decision-making capabilities during incidents.
- Enhanced security measures by implementing comprehensive training programs for Security Forces team members.
- Provided expert guidance on complex security matters during high-level meetings or briefings.
- Fostered a culture of continuous improvement within the Security Forces team through ongoing training initiatives.
- Achieved successful resolution of security breaches through decisive action and strategic planning.
- Improved overall security posture, conducting thorough risk assessments and addressing vulnerabilities effectively.
- Implemented robust access control systems, minimizing unauthorized entry into secured areas.
- Streamlined reporting processes for more efficient resolution of identified issues or concerns.
- Maintained a safe environment with regular security assessments and proactive threat mitigation strategies.
- Established clear performance expectations that led to increased accountability among personnel.
- Patrolled grounds to monitor status and safety of premises.
- Responded to emergency situations quickly and calmly for professional support.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Identified and reported suspicious activity to prevent security incidents.
- Operated security console equipment to monitor and control access.
- Investigated incidents and wrote detailed reports for superior review.
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Developed security plans and procedures to protect personnel and assets.
- Intervened in potentially violent situations to maintain personnel safety.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Delivered training sessions to educate personnel on security policies and procedures.
- Conducted background checks on new personnel to certify security clearance.
- Developed and maintained operational plans and strategies to support special forces objectives.
- Participated in offensive raids, demolitions, reconnaissance, search and rescue and counterterrorism.
Education
Education
Columbia College
Columbia. MOSkills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Safety procedures
- Organization
- Hand and power tools
- Equipment operation
- Quality control
- Tool and equipment maintenance
- Construction support
- MO Driver's license
- Construction site safety
- Basic carpentry
- Job site preparation
- Regulations compliance
- Power tools proficiency
- Demolition work
- Equipment management
- Project management
- Residential construction
- Equipment Repair
- Loading and unloading
- Safety awareness
- Material handling
Timeline
General Laborer
The Oak
04.2024 - 04.2026
Randolph County Jail Supervisor
Randolph County Sheriff's Office
08.2022 - 02.2024
Sales Associate
Lowes Home Improvment
06.2022 - 08.2022
Sand Coordinator
JJJ LLC
02.2017 - 03.2022
Sales Manager
Menards Home Improvement
03.2012 - 04.2017
Customer Service Representative
CMMG
03.2007 - 03.2012
Sursveillance
Isle of Capri Casino
05.2006 - 02.2007
Security Forces Supervisor
USAF
06.1980 - 07.2000
Education
Columbia College