Joseph Forte
Prospect Park,PA
Summary
An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Sure Power
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
Battery service & Preventive maintenance Technician
Sure power
10.2019 - 01.2023
- Provides quality installation, inspections, preventative maintenance and replacements of sealed and flooded batteries, DC plants, and spill containment systems
- Installs, repairs, and performs preventative maintenance to equipment, such as, flooded and sealed batteries, chargers cable trays, battery racks and power cables
- Prepares material and equipment required for each job assignment
- Troubleshoots, diagnoses and repairs batteries, chargers and other equipment at the customer's site
- Completes and maintains all paperwork associated with service requests
- Drives, loads and unloads trucks and hauls and hoists materials
- Operates equipment, such as: pallet jack, battery lift, etc
- Maintains a clean job site: pick up all tools and equipment and secure job site each day in order to eliminate potential hazards
- Places batteries on racks or in trays
- Installs battery cables and hardware
- Conducts all activity in a safe manner by adhering to policies and procedure, such as, environmental, OSHA, DOT Hazmat, and warranty
- Must participate and successfully complete all training as required by the company
- Performs other duties as assigned
Generator Mechanic
Eastern Generator
07.2017 - 10.2019
- The role of a generator mechanic is to inspect, repair, assess, diagnose and maintain parts of generators
- Their duties also include repairing and installing automatic as well as manual switchgear, maintaining generators in terms of refueling, cleaning and changing the filter and changing oil
Signal Support System Specialist
United States Army National Guard
07.2010 - 07.2018
- Signal support systems specialists are primarily responsible for working with battlefield signal support systems and terminal devices
- This equipment needs to consistently work in order for the Army to direct the movement of its troops
- Maintain radio and data distribution systems
- Perform signal support functions and technical assistance for computer systems
- Provide technical assistance and training for local area networks
- Maintenance for equipment, terminal devices, assigned vehicles and power generators
Inventory Merchandising Manager
Wawa
03.2011 - 07.2017
- The Inventory and Merchandise Manager is responsible for maintaining accurate article level inventory to maximize sales, control costs, and meet and/or exceed profit goals according to corporate objectives
- The IMM will oversee customer service and vendor relations
- The IMM is required to train, coach and direct customer service associates in customer service, receiving processes, product merchandising, planogram and labeling compliance, housekeeping and other tasks necessary for efficient store operations
- The IMM ensures an exceptional customer experience that supports our vision to become "fast casual to go with world class convenience"
- Ensure a pleasant shopping experience for all customers
- Respond to customer complaints or inquiries
- Solicit customer feedback, input and information through various communication vehicles
- React to information and create a plan to consistently meet the expectations of all customers
- Provide subject matter expertise in the area of customer service programs including "point of sale" maintenance and cycle counts; maintain accurate article level inventory, follows proper vendor check in processes, and provide housekeeping for the store
- Ensure proper planograms are utilized and followed
- Manage the training, coaching and performance of customer service associates
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices
- Analyze sales and inventory results and trends and prepare action plans
- Execute all action plans
- Coordinate daily customer service assignments and activities of associates
Education
High school diploma - General Studies
Academy Park
Sharon Hill, PA06.2010
Skills
- Automotive
- Customer service
- Maintenance
- Mechanic Experience
- Equipment Repair
- Oil Change
- Vehicle Maintenance
- Blueprint Reading
- Troubleshooting
- Automotive/Mobile Equipment Preventative Maintenance
- Electrical Component/Equipment Installation
- Repair Malfunctioning Electrical Systems
- Leadership
- Problem Solving
- Operational efficiency
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Project management
- Employee motivation
- Policies and procedures implementation
- Workflow optimization
- Project management abilities
- Process improvement
- Health and safety compliance
Certification
- Transportation Worker Identification Credential (TWIC), 05/01/21, 05/01/26, Required by the Maritime Transportation Security Act for workers who need access to secure areas of the nation's maritime facilities and vessels.
- OSHA 30, Present, OSHA 30-Hour training for construction and general industry prepares supervisors and workers to avoid workplace safety and health
- DOT Medical Card, A Department of Transportation (DOT) physical is a health examination mandated by the Federal Motor Carrier Safety Administration (FMCSA) for commercial motor vehicle (CMV) drivers
- Forklift Certified, 10/01/17, Present, Able to safely use a forklift in a variety of sizes.
- NFPA 70e, 10/01/19, Present, NFPA 70E requirements for safe work practices to protect personnel by reducing exposure to major electrical hazards.
Military Service
United States Army, E4
Timeline
Operations Manager
Sure Power
01.2023 - Current
Battery service & Preventive maintenance Technician
Sure power
10.2019 - 01.2023
Generator Mechanic
Eastern Generator
07.2017 - 10.2019
Inventory Merchandising Manager
Wawa
03.2011 - 07.2017
Signal Support System Specialist
United States Army National Guard
07.2010 - 07.2018
High school diploma - General Studies
Academy Park
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