Joseph Franks
Bristol,TN
Summary
Dedicated professional with a strong background in residential counseling and crisis management. Skilled in training and mentoring staff on safety protocols and de-escalation techniques.Strong and effective communication skills. Committed to fostering a safe and supportive environment for both staff and residents.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Residential Counselor
Mountain Youth Academy
Mountain City, Tennessee
10.2025 - Current
- Respond to crisis situations quickly to maintain safety and immediately determine level of assistance needed.
- Document observations and incidents accurately in residents' files.
- Provide instruction to new employees and other staff on safety protocols, suicide prevention, crisis management and other topics related to the behavioral health setting.
- Monitor daily routines of residents to ensure adherence to safety protocols.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Facilitate group sessions such as psych education and goal setting on a daily basis.
- Communicate with Clinical, Nursing, and Administrative staff on a regular basis.
Site Coordinator
Kingsport Family YMCA
Kingsport, Tennessee
09.2024 - 10.2025
- Coordinated daily operations of after school program for elementary school-aged students, ensuring a safe and engaging environment.
- Monitored site to ensure compliance with Tennessee State Regulations for Department of Children's Services.
- Communicated with school staff to understand individual student needs and develop appropriate programs.
- Communicated student needs to staff in order to develop individualized activities and learning plans for students.
- Trained staff and provided new employee orientation.
Deputy Clerk
Juvenile Domestic Relations Court
Bristol, Virginia
06.2021 - 08.2022
- Assisted judges by preparing case files and ensuring all materials were organized.
- Processed legal documents for court proceedings and maintained accurate records.
- Communicated with families and attorneys regarding court dates and procedures to provide support.
- Managed filing systems for quick retrieval of case information and secure disposal of sensitive documents.
- Coordinated schedules for hearings and facilitated communication between parties involved.
- Prepared and deposited bank deposits.
Assistant Camp Director
Hungry Mother Lutheran Retreat Center
Marion, Virginia
06.2016 - 06.2019
- Coordinated daily camp activities and schedules for diverse program offerings.
- Guided staff in implementing safety protocols and emergency procedures to enhance overall camp safety.
- Assisted in training and mentoring new counselors to enhance team performance.
- Managed camper registration processes and maintained accurate records.
- Developed engaging educational programs aligned with camp mission and values.
- Facilitated communication between families, campers, and staff to ensure safety.
- Resolved conflicts between staff members or campers.
- Conducted regular training sessions with staff members on safety procedures.
Education
Bachelor of Science - Criminology; Minor in Psychology
East Tennessee State University
Johnson City, TN05-2024
Advanced High School Diploma -
Abingdon High School
Abingdon, VA05-2016
Skills
- Crisis intervention
- Safety protocol training
- Trauma-informed counseling
- Staff training and mentoring
- Effective communication
- Strong observation skills
- Team collaboration
- Professionalism and ethics
- MS Office: PowerPoint, Teams, Word, Excel
- Microsoft and Mac OS
Certification
- Cardio Pulmonary Resuscitation - CPR + AED
- NARCAN Administration
- Handle With Care
Timeline
Residential Counselor
Mountain Youth Academy
10.2025 - Current
Site Coordinator
Kingsport Family YMCA
09.2024 - 10.2025
Deputy Clerk
Juvenile Domestic Relations Court
06.2021 - 08.2022
Assistant Camp Director
Hungry Mother Lutheran Retreat Center
06.2016 - 06.2019
Bachelor of Science - Criminology; Minor in Psychology
East Tennessee State University
Advanced High School Diploma -
Abingdon High School