Joseph Garcia
Castro Valley,CA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
Stay Pineapple, An Elegant Hotel, Union Square
04.2025 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Online Personal Shopper
Walmart
06.2023 - 04.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored and reported any changes in clients' physical and mental health.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Drive-Thru Cashier
McDonald's Restaurant
06.2022 - 06.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Assisted customers with menu items and accurate order fulfillment.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
Education
High School Diploma -
Castro Valley High School
Castro Valley, CASkills
- Service excellence
- Detail-oriented analysis
- Enthusiastic team player
- Effective decision-making
- Accurate cash handling
- Effective communication skills
- Dedicated work ethic
- Strong organizational skills
- Collaborative teamwork
- Strong verbal communication
- Innovative problem-solving
- Proven sales expertise
- Patience and empathy
- Brand awareness
Timeline
Guest Services Associate
Stay Pineapple, An Elegant Hotel, Union Square
04.2025 - Current
Online Personal Shopper
Walmart
06.2023 - 04.2025
Drive-Thru Cashier
McDonald's Restaurant
06.2022 - 06.2023
High School Diploma -
Castro Valley High School
Similar Profiles
Bandile MncamaBandile Mncama
Porter/Front Desk Concierge at Southern Sun Sun Square City Bowl Stay Easy HotelPorter/Front Desk Concierge at Southern Sun Sun Square City Bowl Stay Easy Hotel
Marie WilliamsMarie Williams
Back of House Manager at Union Square Events @ Marriott Marquis HotelBack of House Manager at Union Square Events @ Marriott Marquis Hotel
Kiss Kissala NgobolaKiss Kissala Ngobola
Tour Operations Manager at Pineapple House Hotel & Royal Boutique HotelTour Operations Manager at Pineapple House Hotel & Royal Boutique Hotel
MONALI SHETHMONALI SHETH
Data Science Manager at OomaData Science Manager at Ooma
Katrina ChanKatrina Chan
Senior Program Manager at Formation Creative GroupSenior Program Manager at Formation Creative Group