Joseph Gebru

Managed inbound and outbound calls to assist clients with booking medical appointments and resolving inquiries about healthcare services.

• Provided support to patients regarding insurance plans, coverage options, and eligibility details.

• Coordinated with hospitals and medical offices to ensure accurate scheduling and seamless patient experiences.

• Delivered exceptional customer service by addressing patient concerns and navigating them through hospitality-related processes.

• Maintained confidentiality and accuracy while handling sensitive patient information and medical records.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.

Operated photography equipment and assisted customers with photo printing services.

• Ensured high-quality customer satisfaction through attention to detail in both photography and printing tasks.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.