Joseph Gemma
Jacksonville,FL
Summary
Dynamic and highly motivated culinary professional with extensive experience at Pizza Hut and Dos Vatos Tacos. Proven track record in maintaining cleanliness standards and enhancing customer satisfaction through exceptional service. Skilled in kitchen sanitization and time management, consistently delivering high-quality meals in fast-paced environments. Reliable team player dedicated to operational excellence.
Overview
6
6
years of professional experience
Work History
Line Cook
Pizza Hut
Jacksonville, FL
02.2025 - 04.2026
- Executed cooking techniques efficiently, enhancing food quality and customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
Cashier/stocker
Dollar General
Jacksonville, FL
01.2023 - 11.2024
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure a welcoming environment.
- Collaborated with team members to restock shelves and manage inventory levels.
- Handled cash, checks, and credit transactions securely while following company policies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored sales trends to assist in optimizing product placements and promotions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Event Staff Member
CSC Security
Jacksonville, FL
02.2020 - 03.2024
- Assisted in event setup and breakdown, ensuring timely execution of logistical plans.
- Monitored crowd control measures to maintain safety and security during events.
- Provided exceptional customer service, addressing attendee inquiries and concerns effectively.
- Collaborated with team members to enhance overall event efficiency and guest experience.
- Implemented safety protocols, promoting adherence to regulations among staff and attendees.
- Coordinated with vendors for equipment delivery and setup, ensuring operational readiness.
- Conducted post-event debriefs to identify areas for improvement in future operations.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Line Cook
Dos Vatos Tacos
Jacksonville, FL
05.2021 - 11.2022
- Prepared ingredients and menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen stations and equipment.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Collaborated with team members to ensure timely service during peak hours.
- Monitored food safety practices, adhering to health regulations consistently.
- Trained new staff on kitchen procedures and best practices for efficiency.
- Adapted to changing menu items and special requests with flexibility and skill.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
GED -
FSCJ Downtown Campus
Jacksonville, FLSkills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Cleanliness standards
- Kitchen sanitization
- Kitchen station setup
Timeline
Line Cook
Pizza Hut
02.2025 - 04.2026
Cashier/stocker
Dollar General
01.2023 - 11.2024
Line Cook
Dos Vatos Tacos
05.2021 - 11.2022
Event Staff Member
CSC Security
02.2020 - 03.2024
GED -
FSCJ Downtown Campus