Joseph Giorgio
Irvington
Summary
Dynamic Store Manager with extensive experience at Champion Goodyear, excelling in customer service and operations management. Proven track record in enhancing sales performance through effective promotional strategies and staff training. Skilled in inventory management and fostering positive customer relations, ensuring a thriving retail environment.
Overview
45
45
years of professional experience
Work History
Store Manager
Champion Goodyear
Orange, NJ
02.2021 - 12.2025
- Oversaw daily store operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment to meet customer demand.
- Trained and mentored staff in customer service techniques and product knowledge.
- Implemented promotional strategies, enhancing sales performance during peak periods.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Kirk’s Goodyear
Orange, NJ
03.2013 - 03.2020
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction scores.
- Collaborated with regional management on store layout design to enhance shopper experience.
- Developed training programs for new hires, fostering a knowledgeable and efficient team environment.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Service Manager
Kirk’s Auto & Lt. Truck Servicenter
Orange, NJ
07.1996 - 03.2013
- Managed daily operations to ensure service quality and customer satisfaction.
- Educated team members on implementing best practices and operational guidelines.
- Implemented process improvements to enhance service efficiency and reduce response times.
- Collaborated with cross-functional teams to resolve customer issues effectively.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
Kirk’s Auto & Lt. Truck Servicenter
Orange, NJ
02.1986 - 03.1996
- Diagnosed and repaired various automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance tasks, including oil changes and brake inspections, enhancing vehicle reliability.
- Utilized diagnostic tools to identify issues, improving troubleshooting accuracy and efficiency.
- Assisted in training junior technicians on best practices and safety protocols, fostering a collaborative environment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Maintained up-to-date knowledge of automotive industry standards and practices.
Automotive Technician
Mcdonough Tire Center
Orange, NJ
06.1981 - 02.1986
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Conducted safety inspections to comply with legal and company standards.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Performed emissions tests according to standard procedures.
- Diagnosed and repaired various automotive systems, ensuring optimal vehicle performance.
- Conducted routine maintenance tasks, including oil changes and brake inspections, enhancing vehicle reliability.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Maintained up-to-date knowledge of automotive industry standards and practices.
Education
High School Diploma - Automotive Repair
Irvington Tech
Irvington, NJ06.1980
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Store opening and closing
Cash management
Goals and performance
Recruiting and hiring
Operations management
Staff management
Staff supervision
Employee scheduling
Opening and closing procedures
Languages
Italian
Native or Bilingual
Timeline
Store Manager
Champion Goodyear
02.2021 - 12.2025
Store Manager
Kirk’s Goodyear
03.2013 - 03.2020
Service Manager
Kirk’s Auto & Lt. Truck Servicenter
07.1996 - 03.2013
Kirk’s Auto & Lt. Truck Servicenter
02.1986 - 03.1996
Automotive Technician
Mcdonough Tire Center
06.1981 - 02.1986
High School Diploma - Automotive Repair
Irvington Tech