Joseph Gonzalez
San Antonio
Summary
Dedicated and personable professional with strong customer service skills, known for creating positive guest experiences, communicating clearly, and resolving issues quickly. Adaptable, reliable, and committed to maintaining a welcoming, efficient environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Back/Bartender
Haywire at La Cantera
06.2024 - Current
- Maintained clean, organized, and well-stocked bar environment to ensure operational efficiency.
- Managed inventory to guarantee availability of all essential bar supplies.
- Organized coolers and liquor storage areas for optimal accessibility and presentation.
- Trained in cocktail preparation, draft pouring, and keg changes as necessary.
- Promoted to Bartender/Server in March 2025.
- Served guests directly, providing exceptional service and enhancing dining experience.
- Cross-trained in all aspects of front-of-house operations for comprehensive service delivery.
Crew Member
Raising Cane’s Chicken Fingers
08.2023 - 10.2024
- Provided exemplary customer experience through meticulous verification of all food orders against Raising Cane's standards.
Football Video Filmer
Trinity University Athletics
08.2022 - 05.2024
- I would use video equipment to film practices and games and would upload them for editing after.
- Additionally, I would help set up the equipment and practices as well as communicate with coaches on what needed to be filmed.
Part-Time Custodian
St. Luke Catholic School
06.2022 - 08.2023
- I worked as a custodian for the summer and completed a multitude of labor-intensive tasks
Customer Service Representative
Tobin Center for the Performing Arts
11.2022 - 08.2023
- Sold tickets, season passes, and memberships to customers in person and via phone.
- Managed ticket sales during shows while ensuring customer satisfaction.
- Reprinted tickets for customers as needed to resolve issues promptly.
Parts Puller
North Park Lincoln
06.2020 - 03.2022
- Worked in the warehouse of the parts department and pulled parts for customers and mechanics.
- Additionally, I disposed of used tires and supplied the sales department with water bottles as needed
Education
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
University of Texas at San Antonio
San Antonio05.2026
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Trinity University
San Antonio05.2024
International Baccalaureate Diploma -
Thomas Jefferson High School
San Antonio05.2022
Skills
- Video equipment operation
- Adaptability
- Organizational skills
- Customer service and support
- Telephone etiquette
- Problem solving
- Team collaboration
- Effective communication
- Inventory management
Certification
- Texas Food Handler’s Certified
- TABC Certified
Affiliations
St. Luke Young Adult Music Ministry Coordinator (2023-Present)
Timeline
Bar Back/Bartender
Haywire at La Cantera
06.2024 - Current
Crew Member
Raising Cane’s Chicken Fingers
08.2023 - 10.2024
Customer Service Representative
Tobin Center for the Performing Arts
11.2022 - 08.2023
Football Video Filmer
Trinity University Athletics
08.2022 - 05.2024
Part-Time Custodian
St. Luke Catholic School
06.2022 - 08.2023
Parts Puller
North Park Lincoln
06.2020 - 03.2022
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
University of Texas at San Antonio
BACHELOR OF SCIENCE (B.S.) - PSYCHOLOGY
Trinity University
International Baccalaureate Diploma -
Thomas Jefferson High School