Joseph Good
Grand Rapids,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Automotive Detailer
Enterprise Rent-a-Car
Holland/Grand Rapids, MI
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Inspected finished products to ensure they meet customer satisfaction standards.
Sales Operations Intern
Cutting Edge Technologies
Bridgewater, NJ
06.2022 - 08.2022
- Developed and maintained a customer database to track sales activity.
- Conducted market research to identify potential customers and their needs.
- Assisted with the development of sales presentations, proposals, and reports.
- Coordinated with other departments to ensure accurate data entry into the system.
- Provided support in developing pricing models and negotiating contracts with vendors and suppliers.
Vehicle Porter
Shelton Buick GMC
Rochester Hills, MI
05.2020 - 08.2020
- Performed exterior wash, line detailing, polishing, and buffing of automotive fleets
- Verified proper stickers and plates were attached to the vehicle to establish the status of a vehicle
- Assisted customers with loading and unloading of their vehicles.
- Inspected vehicle for damages prior to delivery or collection.
- Provided assistance in minor repairs such as jump-starting batteries and changing tires.
Food Expeditor
The Ox Bar And Grill
Oxford, MI
08.2017 - 05.2019
- Responsible for accurately and efficiently expediting food orders from the kitchen to the guests.
- Ensured that all plates were properly garnished before being served to customers.
- Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests.
- Verified accuracy of order tickets prior to delivering food items to tables.
- Maintained knowledge of menu items and specials in order to answer questions from guests or servers.
Education
BBA - Finance
Grand Valley State University
Allendale, MI12-2023
High School Diploma -
Oxford High School
Oxford, MI05-2019
Skills
- Sales
- MS Office
- Organization
- Inventory management
- Customer service
- Customer Outreach
- Inbound And Outbound Calling
- Customer Relationship Management (CRM)
- Market Research
- Social Media Management
References
References available upon request.
Timeline
Sales Operations Intern
Cutting Edge Technologies
06.2022 - 08.2022
Customer Service Representative/Automotive Detailer
Enterprise Rent-a-Car
01.2021 - Current
Vehicle Porter
Shelton Buick GMC
05.2020 - 08.2020
Food Expeditor
The Ox Bar And Grill
08.2017 - 05.2019
BBA - Finance
Grand Valley State University
High School Diploma -
Oxford High School