Joseph Goodman
GOODMAN GROUNDS SERVICE
Culpeper,VA
5
years of professional experience
Professional Referral Specialist with track record of delivering impactful results. Adept at coordinating referrals, navigating complex systems, and ensuring seamless communication between parties. Strong focus on team collaboration, adaptability, and achieving desired outcomes. Known for problem-solving skills, reliability, and maintaining high standards in all tasks.
Work History
Insurance Authorization/Referral Specialist
2 Months- Facilitated patient referrals through effective communication with healthcare professionals and administrative staff.
- Coordinated insurance verification processes to ensure timely patient access to services.
- Processed insurance authorization requests for various medical procedures and treatments
- Educated patients on insurance processes and requirements for the authorization process
- Monitored authorization statuses and followed up with insurers as needed diligently
- Maintained confidentiality of patient information in accordance with HIPAA regulations strictly
- Streamlined referral workflows, improving processing times for incoming requests.
Ambulatory Service Representative
1 Year 1 Month- Assisted patients with appointment scheduling and check-in, check-out procedures.
- Provided clerical support to healthcare staff, ensuring accurate and organized records.
- Collaborated with team members to improve patient flow and service delivery.
- Handled phone calls, addressing concerns and directing calls to appropriate resources.
- Collaborated with team members to streamline scanning processes and workflows.
- Assisted in quality control checks to verify scanned document clarity and completeness.
Operator
4 Years 8 Months- Monitored equipment performance and conducted routine maintenance to ensure operational reliability.
- Collaborated with team to deliver projects on time, ensuring adherence to quality standards.
- Operated heavy machinery for land clearing and site preparation, facilitating project readiness.
Patient Services Coordinator
2 Years- Coordinated patient scheduling to optimize clinic operations and minimize wait times.
- Facilitated insurance verification and benefit inquiries for imaging services, ensuring patients received timely information.
- Managed electronic health records to ensure accurate patient information and documentation.
- Informed patients about preparation instructions for imaging procedures, enhancing understanding and compliance.
- Collaborated with radiologists and technicians to streamline workflow processes within the clinic.
- Resolved patient concerns and inquiries, delivering exceptional customer service to foster patient satisfaction.
- Trained new staff on front desk procedures and patient interaction protocols effectively.
- Maintained a clean and organized reception area to enhance the patient experience consistently.
Server
11 Months- Delivered exceptional customer service, contributing to memorable dining experiences.
- Managed food and drink orders efficiently in a fast-paced environment.
- Resolved guest complaints swiftly, ensuring satisfaction and promoting repeat visits.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new staff on service protocols and menu details, contributing to consistent service quality.
- Coordinated seating arrangements and service flow for special events, optimizing guest experience.
- Handled cash register transactions accurately during busy shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma
Skills
Insurance verification
Patient intake coordination
Client engagement
Patient Registration/Scheduling
Data entry proficiency
Front desk management
Time management
Cross-functional collaboration
Interdepartmental collaboration
Team collaborationnnnnn
Health records management
Claims management
Accomplishments
Patient Experience Award-For outstanding dedication and remarkable contributions in delivering an exceptional patient experience
Employee Engagement Award-In Recognition of outstanding commitment,dedication, and contributions to fostering a positive engaged workplace.
Timeline
Insurance Authorization/Referral Specialist
UVA Health Piedmont
07.2026 - CurrentRead More
Ambulatory Service Representative
UVA HEALTH PIEDMONT
08.2025 - CurrentRead More
Server
The Dark Horse
08.2023 - 07.2024Read More
Patient Services Coordinator
UVA OUTPATIENT IMAGING
07.2023 - 07.2025Read More
Operator
GOODMAN GROUNDS SERVICE
01.2022 - CurrentRead More
Culpeper County High School
High School Diploma
Read More