Joseph Goodrich
Healthcare Administrator
Orlando,FL
Summary
Professional healthcare worker with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation. Recent graduate with foundational knowledge in Healthcare Administration from the University of Central Florida and hands-on experience gained through academic projects and internships. I also have Demonstrated strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Patient Care Technician - CCHT
Adventhealth
01.2022 - 07.2024
- Promoted effective communication among healthcare professionals, acting as a liaison between patients and their providers when necessary.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Provided emotional support to patients and their families during difficult times, fostering a sense of comfort and understanding throughout the care process.
- Maintained accurate medical records by diligently entering patient data and updating information as needed.
- Delivered exceptional wound care, ensuring proper healing procedures were followed while minimizing risk of infection.
- Ensured a safe and clean environment for patients, conducting regular room checks and maintaining cleanliness standards.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
Medical Scribe
Scribe America
01.2021 - 07.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Used Epic to input information into computerized patient record system.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Collected required documents to prepare discharge and release summaries of patients.
- Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Accompanied physicians through day in fast-paced, stressful environments.
Customer Service Representative
Publix Grocery Store
08.2015 - 11.2021
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Healthcare Administration - Healthcare
University of Central Florida
Orlando, FLAA - General Studies
Valencia College
Orlando, FL08.2022
Skills
- Vital signs monitoring
- HIPAA compliance
- Catheter care
- Isolation precautions
- Blood glucose testing
- Feeding assistance
- Specimen collection
- Behavioral management
- Patient care
- Direct patient care
- Team collaboration
- Patient education
- Patient observation
- HIPAA
- Patient records administration
- Patient relationship management
- Patient data management
- Nursing care
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Problem-solving abilities
- CPR certification
Certification
CPR
PALS
BLS
Timeline
Patient Care Technician - CCHT
Adventhealth
01.2022 - 07.2024
Medical Scribe
Scribe America
01.2021 - 07.2023
Customer Service Representative
Publix Grocery Store
08.2015 - 11.2021
Healthcare Administration - Healthcare
University of Central Florida
AA - General Studies
Valencia College