Joseph Gordon
Mesa
Summary
Dynamic Operations Team Leader at Bashas' with a proven track record in enhancing efficiency and compliance. Skilled in quality control and safety practices, I successfully implemented strategies that boosted customer retention and sales. Adept at training teams, I foster a culture of excellence while managing high workloads and achieving production targets.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Bashas'
05.2024 - 04.2025
- Manage all Dairy Department operations
- Increased overall efficiency and productivity of team by revamping jobs and daily assignments to achieve deadlines and production targets.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Contributed to interviewing process and made new hire recommendations.
- Educated 46 staff members on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained, coached and managed 2-person team of Operation Night Team Members
- Helped manage schedules and oversaw daily workflow.
- Set up 2 new sales displays each week with fresh merchandise and 10 at the beginning of each month.
Assistant Customer Service Manager
Bashas'
02.2022 - 05.2024
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Recognized and rewarded outstanding work performance to boost company morale and promote employee retention.
- Ordered Supplies and Merchandise for the Liquor department, Tobacco area, and Dairy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established team priorities, maintained daily schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cashier/Clerk
Bashas'
04.2018 - 02.2022
- Acted as the Back-up morning Dairy Specialist, learning how to order, break down the load, and organize the Dairy department
- Worked flexible schedule and volunteered days off to ensure operational success.
- Often performed higher Team Member duties.
- Trained 6 new Employees for current position.
- Restocked and organized merchandise.
- Welcomed customers, addressed needs, made product recommendations, .
- Operated cash registers for cash, check, and credit card transactions with excellent accuracy levels.
Front End Courtesy Clerk
Bashas'
11.2016 - 04.2018
- Promoted conversion of casual shoppers into permanent customers through product knowledge and product solutions to meet customer needs.
- Trained 10 new employees on customer service.
- Assisted the Bakery Team Lead closing the Bakery for 2 weeks.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Collected ALL of the shopping carts from parking lot daily, cleaned, and bagged groceries.
- Solicited loyalty program memberships and assisted customers.
Education
High School Diploma -
Desert Ridge High School
Mesa05-2018
Skills
- Compliance requirements
- Industry expertise 9 years
- Efficiency improvement skills
- Policy enforcement
- Cash register systems
- Product restocking
- Staff development
- Issue triaging
Accomplishments
- Achieved steadily increasing numbers at our location through effectively helping with production, fostering, and organizing workflow with our team.
Timeline
Operations Team Leader
Bashas'
05.2024 - 04.2025
Assistant Customer Service Manager
Bashas'
02.2022 - 05.2024
Cashier/Clerk
Bashas'
04.2018 - 02.2022
Front End Courtesy Clerk
Bashas'
11.2016 - 04.2018
High School Diploma -
Desert Ridge High School
Similar Profiles
DANIEL LIMDANIEL LIM
Pharmacy Manager at Bashas'Pharmacy Manager at Bashas'
Angela SadekAngela Sadek
Cashier at Bashas'Cashier at Bashas'
Melissa MyersMelissa Myers
Floral/Cake Decorator at Bashas'Floral/Cake Decorator at Bashas'