Joseph Gravelle
Integrated Power Services
Birmingham,AL
9
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service to enhance customer satisfaction and loyalty. Collaborates effectively within teams, adapts to evolving needs, and drives results through efficient support. Proactive in aligning customer and organizational objectives.
Work History
Caregiver for my mother while in Hospice
1 Year 3 Months- Relocated to Foley, AL to provide care for my mother with COPD
- Returned to Birmingham, AL following my mother's passing and estate resolution
Quality Specialist
2 Years 1 Month- Executed quality improvement strategy to enhance overall quality and manufacturing operations across facility
- Ensured sustainability of Quality Management System as well as standardized operating procedures
- Educated employees on QA standards and verified adherence to maintain compliance
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
Rental Coordinator
1 Year 1 Month- Collaborated with outside sales to enhance customer relations through sales calls, delivered customer quotations, and drafted rental contracts
- Coordinated timely equipment deliveries and pick-ups at customer locations.
- Addressed customer issues using active listening and open-ended questions, escalating significant problems to manager for resolution
- Assessed operational practices and identified improvement opportunities to revise systems and procedures for enhanced effectiveness
Customer Service Representative
1 Year- Collaborated with outside sales to strengthen customer relations via sales calls, provided customer quotations, and educated customers on new product innovations
- Developed work plans and parts lists for efficient repair work
- Coordinated scheduling of shop work, deliveries, and subcontracted tasks to ensure timely completion.
- Scheduled shop work, deliveries and handle subcontracted work.
Aftermarket Sales Manager
1 Year- Maintained customer relations through sales calls, provided customer quotations, and educated customers on new product innovations and offerings to enhance satisfaction.
- Managed accounts to retain existing relationships and grow share of business
- Performed outside sales role to maintain customer relations through sales calls, provide customer quotations, and educate customers on new product innovations and offerings.
- Compiled and analyzed data to identify strategies for improving sales and performance outcomes.
Customer Service Representative
2 Years 3 Months- Collaborated with outside sales to enhance customer relations through sales calls, provided customer quotations, and educated customers on new product innovations
- Developed work plans and parts lists for efficient repair work
- Organized and scheduled shop work assignments for team efficiency, deliveries and handle subcontracted work.
Education
Bachelor of Science - Industrial Engineering
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Relationship building
Computer proficiency
Preventive actions
Documentation control
Product inspection
Failure modes and effects analysis
Quality metrics
Quality management systems
Sales presentations
Customer relationship management
Strategic sales planning
Market research analysis
AUTOcad software
Timeline
Caregiver for my mother while in Hospice
03.2024 - 06.2025Read More
Quality Specialist
Integrated Power Services
02.2022 - 03.2024Read More
Rental Coordinator
Equipment Share
01.2021 - 02.2022Read More
Customer Service Representative
Integrated Power Services
01.2020 - 01.2021Read More
Aftermarket Sales Manager
OMi Crane Services
01.2019 - 01.2020Read More
Customer Service Representative
Integrated Power Services
10.2016 - 01.2019Read More
Southeastern Louisiana University
Bachelor of Science from Industrial Engineering
Read More