Joseph Graves
St Charles,IL
Summary
Dynamic Car Sales Manager with a proven track record at Biggers Mitsubishi/Chevrolet, excelling in inventory management and sales negotiation. Expert in optimizing pricing strategies to maximize profitability while fostering strong customer engagement. Adept at training sales teams and enhancing dealership performance through effective coaching and strategic marketing initiatives.
Overview
6
6
years of professional experience
Work History
Used Car Sales Manager
Biggers Chevrolt
Elgin, IL
12.2025 - Current
- Negotiated trade-ins and purchase prices directly with customers to enhance sales outcomes.
- Managed used car inventory and optimized pricing strategies to maximize profit margins.
- Trained and mentored sales staff to enhance customer engagement and improve sales performance.
- Collaborated with service department to ensure timely vehicle maintenance updates and repairs.
Used Car Sales Manager
Biggers Mitsubishi
Elgin, Illinois
07.2025 - 12.2025
- Managed used car inventory, optimizing pricing strategies to increase sales margins.
- Trained and mentored sales staff on customer engagement techniques, improving overall customer satisfaction.
- Collaborated with service department to ensure timely vehicle maintenance updates, enhancing customer trust and retention.
- Negotiated trade-ins and purchase prices directly with customers to enhance sales outcomes.
Sales/Finance Manager
Biggers Mitsubishi
Elgin, USA
10.2021 - 07.2025
- Maximized dealership profit through presenting and selling FI products
- Negotiated and structured deals for customers and lenders, ensuring alignment with company policies and client needs
- Trained and supported sales consultants to enhance product knowledge and sales techniques
- Developed and implemented marketing campaigns through mass emails and social media content to drive customer engagement
- Cultivated strong relationships with Mitsubishi North America through regular communication and collaboration.
- Purchase and appraise pre-owned vehicles from customers and wholesale sources
Sales Consultant
Biggers Mitsubishi
Elgin, USA
06.2020 - 10.2021
- Cultivated a network of returning clients and referrals, enhancing customer loyalty.
- Established new client relationships through diligent follow-up and tailored solutions.
- Assisted customers during the entire buying journey, from initial inquiry to delivery and first service.
- Demonstrated in-depth understanding of product features while assisting customers.
- Streamlined sales process by organizing and tracking leads in CRM software.
Education
Bachelor of Arts - Communication Studies
Augustana College
Rock Island, IL05-2020
Skills
- Sales negotiation strategies
- Trade-in appraisal
- Vehicle appraisal
- Inventory management
- Inventory optimization
- Business forecasting methods
- Data analysis
- Sales coaching
- Customer engagement techniques
Personal Information
Title: Sales and Finance Manager
Timeline
Used Car Sales Manager
Biggers Chevrolt
12.2025 - Current
Used Car Sales Manager
Biggers Mitsubishi
07.2025 - 12.2025
Sales/Finance Manager
Biggers Mitsubishi
10.2021 - 07.2025
Sales Consultant
Biggers Mitsubishi
06.2020 - 10.2021
Bachelor of Arts - Communication Studies
Augustana College