Joseph Gutierrez

• Supervised loss prevention team, ensuring adherence to security protocols and policies.
• Facilitated structured onboarding and training for new Asset Protection hires, ensuring alignment with company standards and investigative protocols.
• Conducted regular audits of store operations to identify vulnerabilities in security measures.
• Collaborated with law enforcement agencies to report and resolve incidents of theft.
• Analyzed incident reports to identify trends and recommend improvements in loss prevention tactics.
• Mentored team members, fostering a culture of vigilance and proactive loss prevention.
• Led investigations into internal theft cases, resulting in improved employee accountability and policy compliance.
• Provided exceptional customer service while maintaining vigilance for potential threats or suspicious activity within the store environment.
• Installed and maintained covert security equipment.
• Collaborated with law enforcement to report crime and suspicious activity.
• Monitored paperwork procedures to prevent error-related losses.
• Conducted regular audits of inventory levels, identifying discrepancies and taking corrective action as needed.
• Developed strong relationships with local law enforcement agencies to improve communication and cooperation in resolving incidents.
• Managed a team of loss prevention associates, providing guidance, support, and performance evaluations in partnership with DLPM.
• Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
• Collaborated with store management to identify high-risk areas and implement targeted loss prevention measures.
• Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures. Lead complex internal and external investigations with full case ownership and resolution accountability.
• Serve as DA Captain, overseeing dishonest associate investigations and partnering with executive leadership on case strategy and decision-making.
• Conduct certified internal interviews ensuring legal compliance and documentation accuracy.
• Serve as District Designated Trainer (3 years), facilitating onboarding and advanced investigative training across multiple locations.
• Interview and assess external candidates for Asset Protection.
• Managing inventory teams and ensuring financial accuracy and compliance.
• Analyze shrink trends and implement strategic action plans to reduce loss exposure.
• Provide structured coaching and mentorship to developing Asset Protection leaders.

Leadership Recognition & Development:

• Successful Development Day participant (3 consecutive years).
• Selected participant in High Performance Coaching focused on strategic leadership and succession readiness.

Loss Prevention Manager

Kmart

Riverside CA 2007-2011

• Directed all asset protection operations for assigned location.
• Led internal investigations, shrink reduction initiatives, and operational audits.
• Supervised and developed loss prevention personnel.
• Partnered with store leadership to improve accountability and operational execution.
• Coordinated investigative efforts with law enforcement when required.

CERTIFICATIONS & TRAINING

• Certified Internal Investigator
• Interrogation Training Wicklander
• Retail Operational Compliance
• Leadership Development & Mentorship Program Participant

• Analyzed incident reports to identify trends and develop targeted intervention plans.
• Trained and mentored staff in effective loss prevention techniques and safety protocols.
• Conducted regular audits of store security systems to ensure compliance and effectiveness.
• Collaborated with law enforcement on investigations of theft-related incidents.
• Monitored surveillance systems to detect suspicious behavior and prevent loss events.
• Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
• Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
• Enhanced employee awareness of loss prevention practices by conducting regular training sessions.
• Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
• Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
• Led a team of loss prevention associates, providing guidance and support in their daily tasks and responsibilities.
• Collaborated with store management to create effective action plans for addressing identified vulnerabilities.
• Oversaw inventory tracking procedures, making certain accurate record-keeping was maintained consistently across all departments.
• Spearheaded internal investigations when necessary, preserving the integrity of the organization and protecting its assets from potential harm.
• Conducted audits on high-risk merchandise, ensuring proper inventory control measures were in place.
• Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
• Installed and maintained covert security equipment.
• Conducted daily store walk-throughs to identify potential security risks.