Joseph Gutierrez
Chick-fil-A
Seagoville,TX
5
years of professional experience
Dedicated professional with a bachelor's degree in criminology and diverse experience in retail, insurance, and customer service. Expertise in communication, conflict resolution, and problem solving within fast-paced environments. Committed to leveraging education and experience to contribute to law enforcement as a Police Officer.
Work History
Team Member
1 Year 10 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Trained new staff on operational procedures and service standards for consistent performance.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
Sales Associate
1 Year 5 Months- Delivered exceptional customer service by greeting customers, assisting with product selection, and addressing inquiries, resulting in a positive shopping experience.
- Processed transactions accurately using POS system and managed cash drawers.
- Organized merchandise and maintained product displays to enhance visual appeal and accessibility for customers.
- Kept store organized by cleaning, restocking shelves, and managing inventory, ensuring a welcoming environment for shoppers.
- Collaborated with team members to achieve store goals and initiatives, fostering a positive working atmosphere.
Customer Service Representative
5 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and timely responses.
- Conducted follow-ups with clients to ensure resolution of issues and gather feedback for service improvements.
- Collaborated with team members to enhance service delivery, fostering a supportive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - criminal justice
Skills
Product knowledge
Verbal communication
Customer service
Positive attitude
Teamwork and collaboration
Conflict resolution
Team collaboration
Timeline
Team Member
Chick-fil-A
10.2024 - CurrentRead More
Sales Associate
Lids
04.2022 - 09.2023Read More
Customer Service Representative
Gainsco Insurance
06.2021 - 11.2021Read More
The University of Texas At Dallas
Bachelor of Science from criminal justice
Read More