Work Preference
Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Joseph Haas
Open To Work

Joseph Haas

Chicago,IL

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant Service Operations Manager - FleetService ManagerAutomotive Service ManagerDirector of SecurityCustomer Service Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Chicago, ILCharleston, SCNew york
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionStock Options / Equity / Profit Sharing

Summary

Results-driven Assistant Service Operations Manager skilled in enhancing operational efficiency and driving customer satisfaction. Experienced in managing budgets, leading cross-functional teams, and implementing process improvements that optimize service delivery and maintain high standards.

Overview

19
19
years of professional experience

Work History

Assistant Service Operations Manager - Fleet

Rivian Automotive
Chicago, IL
12.2023 - 06.2026
  • Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded.
  • Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
  • Lead and manage all local operations with a hands-on mindset and servant leadership.
  • Manage and be accountable for high value inventory reconciliation.
  • Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams.
  • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations.
  • Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties.
  • Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
  • Build a Rivian culture that is inclusive and maintains high levels of team morale.
  • Responsible for ensuring adherence to high standards of safety, cleanliness, and organization.
  • Analyzed service data to identify trends and enhance customer satisfaction.
  • Ensured compliance with safety standards and operational guidelines.
  • Oversaw scheduling of service appointments to optimize technician workload.
  • Trained team members on best practices in customer service procedures.
  • Developed and implemented service process improvements for efficiency.
  • Coordinated logistics for parts procurement and inventory management.
  • Managed daily service operations for electric vehicle maintenance and repairs.
  • Managed fleet maintenance operations to ensure optimal vehicle performance.
  • Oversaw compliance with safety regulations and industry standards in fleet operations.
  • Collaborated with cross-functional teams to streamline maintenance processes and workflows.
  • Investigated accidents involving company vehicles; prepared reports detailing cause of accident.
  • Provided technical guidance to staff members regarding repair techniques and procedures.
  • Analyzed data from diagnostic tests performed on vehicles; recommended appropriate repairs as needed.

Service Manager

Ed Napleton Elmhurst Acura
Elmhurst, IL
04.2023 - 12.2023
  • Managed daily tracking of labor hours and effective labor rate to optimize service department performance.
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs.
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
  • Interview, hire, and mentor service advisors and technicians.
  • Collaborated with dealership personnel to deliver superior quality of service and enhance customer satisfaction.
  • Listen to client concerns and assist in addressing their issues and resolving challenges.
  • Developed and implemented marketing strategies to promote dealership services.
  • Assign and schedule work duties to auto service staff according to their skills.
  • Working with technicians on diagnosing customers' concerns.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Monitored vehicle progress throughout the day and provided timely updates to customers to improve communication.
  • Verifying that the final invoice reconciles with the work performed on the repair order.
  • Meet with Manufacturer Representatives and attend management meetings.

Automotive Service Manager

Autobarn Nissan of Evanston
Evanston, IL
10.2019 - 04.2023
  • Partner with all dealership personnel to ensure superior quality of service is delivered.
  • Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs.
  • Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones.
  • Interview, hire, and mentor service advisors and technicians.
  • Assign and schedule work duties to auto service staff according to their skills.
  • Determine and recommending needed maintenance based on age, mileage and history of vehicle.
  • Prepare a complete and accurate estimate of cost for labor and parts.
  • Listen to client complaints and assist in addressing their issues and resolving challenges.
  • Monitor the progress of each vehicle throughout the day, and update customers frequently.
  • Scheduled follow-ups on customer inquiries to ensure prompt and effective communication.
  • Verify that the final invoice reconciles with the work performed on the repair order.
  • Explain all completed work and charges to customers.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved customer issues with knowledgeable and friendly service, resulting in increased satisfaction.
  • Identify needs of customers promptly and efficiently.
  • Provided innovative ideas and solutions that improved team collaboration and effectiveness.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Richard Fisher Dealership
  • Clearly report all vehicle symptoms as described by the customer.

Park Ranger - Corporal

City of Dearborn Park and Recreation Department
Dearborn, MI
05.2015 - 05.2020
  • Perform vehicle patrol operations of the City of Dearborn parks. Interact with the patrons of the parks. Perform code enforcement including writing parking tickets. Enforcing the laws and ordinances of the State of Michigan and the City of Dearborn as a sworn enforcement officer. Respond to all dispatched calls to the city parks.
  • Monitored park activities to ensure visitor safety and compliance with regulations.
  • Enforced park rules and regulations to maintain a safe environment for visitors.
  • Responded to emergencies and incidents, applying first aid techniques.
  • Coordinated patrol schedules to maximize coverage and improve response times during peak park hours.
  • Oversaw daily operations of team, enhancing performance and productivity through effective management.
  • Provided on-the-job training and guidance to new recruits, enhancing their skills and knowledge.
  • Collaborated with community groups to organize park events and activities.
  • Advanced to Corporal position, taking on increased responsibilities and leadership roles.

Director of Security

J.S. Morton School District
Berwyn, IL
11.2018 - 10.2019
  • Hire, supervise and monitor the responsibilities and duties for all Safety and Support staff including Berwyn Police Department liaison officers.
  • Lead investigations into staff misconduct.
  • Manage and approve electronic payroll and time off request for Safety and Security Staff including liaison detail.
  • Ensure that security equipment including radios, CCTV cameras, vehicles, attendance management systems, visitor management systems are in proper working order. Make purchase orders and request work orders with vendors to maintain proper operational standards and meet all federal and state standards.
  • Write, review and establish school policy and objectives with the administrative team to facilitate effective campus safety.
  • Lead daily roll call meetings.
  • Research grants and additional funding methods for equipment and training.
  • West High School District 201
  • Developed security protocols to ensure student and staff safety in district facilities.
  • Coordinated emergency response training for staff and students across the district.
  • Oversaw security personnel, ensuring effective coverage during school events and activities.
  • Implemented access control measures to protect school premises from unauthorized entry.
  • Evaluated security systems and technology for effectiveness and potential upgrades.
  • Collaborated with local law enforcement to enhance community safety initiatives.
  • Provided guidance on crisis management plans to prepare for potential emergencies.
  • Conducted regular risk assessments to identify vulnerabilities within school environments.
  • Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
  • Investigated allegations of theft or misconduct by employees or customers.

Bench Warrant Officer - Special Deputy

Jackson County Friend of the Court
Jackson, MI
10.2013 - 11.2018
  • Serve, request, and enter bench warrants. Conduct field arrest, work with Michigan State Police joint fugitive task force, transport prisoners, child support case worker back up.
  • Provided guidance on family law matters to clients and stakeholders.
  • Trained junior staff on court procedures and case management protocols.
  • Conducted research on legal precedents to support case evaluations.
  • Analyzed data collected from various sources to develop strategies for future operations.
  • Supervised the maintenance of all vehicles assigned to the unit.
  • Coordinated with other departments to ensure mission readiness.
  • Researched new technologies and techniques relevant to improving mission effectiveness.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Mediated disputes between parties involved in court proceedings.
  • Served warrants for arrest or search upon request from a judge or magistrate.
  • Attended hearings, trials, depositions, mediations, and arbitrations as required by law enforcement agencies.
  • Analyzed case files for accuracy before submitting them for review by judicial officials.
  • Liaison with other law enforcement departments across the country including the State Attorney General's Office branch connected to the Office of Child Support in relation to coordinating attempts for suspect apprehension.
  • Appear in court and make sentencing recommendations on behalf of the Friend of the Court and the State of Michigan.
  • Use of several state databases including MICSES to investigate current child support cases and input enforcement actions.
  • Attend state conferences as the lead officer of the department to gather information pertaining to new enforcement legislation or regulations.
  • Purchaser of new equipment for the department and officers. Including technological upgrades, vehicles, and safety equipment.
  • Co-chair with the Training and Development group of the Friend of the Court and member of the hiring board for new officers.
  • Special Deputy with Jackson County Sheriff's Office.
  • Developer of the active shooter response team for the Friend of the Court facility.
  • Managed case investigations and ensured compliance with legal standards.

Security Assistant

Ann Arbor District Library
Ann Arbor, MI
10.2016 - 05.2017
  • Enforce the rules and policies of the Ann Arbor District Library.
  • Perform routine foot patrol of property, asset protection and respond to calls of assistance.
  • Work with outside safety and police departments.
  • Use of CCTV systems for prosecution and loss prevention purposes.

Reserve Patrolman

City of Jackson Police Department
Jackson, MI
02.2011 - 07.2014
  • Perform police duties along with a fully certified officer. Work special events and routine patrol. Sworn on June 20th, 2011, after passing Jackson Police Department Reserve Academy.
  • Responded to emergency calls and provided immediate assistance.
  • Conducted routine traffic stops and issued citations when necessary.
  • Participated in ongoing training sessions to enhance law enforcement skills.
  • Engaged with community members to build trust and improve relations.
  • Operated law enforcement equipment and vehicles effectively during patrols and responses.
  • Investigated suspicious activities and persons, documenting findings accurately.
  • Utilized law enforcement databases to gather information on suspects and criminal activities.
  • Assisted in the development and implementation of crime prevention strategies.

Campus Safety Officer

Albion College Campus Safety
Albion, MI
10.2009 - 02.2014
  • Patrol the campus residence halls and buildings, along with other College offices. Enforcing College policies and regulations on college property. Responding to all smoke and fire alarm activations in the residence halls and to security alarms in other buildings. Coordinated plans of action with outside agencies during emergencies.
  • Responded to emergencies, providing assistance and coordinating with local authorities.
  • Responded to emergency calls regarding illnesses, accidents and disturbances.
  • Provided support during campus events, ensuring a safe environment for attendees.
  • Followed established protocol regarding notification of campus personnel and patrons in the event of emergencies.
  • Conducted routine inspections of buildings and facilities for safety compliance.
  • Conducted investigations of incidents, collected physical evidence and interviewed suspects, witnesses and victims.
  • Dispatched radio messages to other officers and agents of campus.
  • Cross trained in dispatch. Accessed student information, dispatched officers, and contacted local law enforcement and emergency services using dispatch computers.
  • Acted as assistant director from December 2012 to April 2013.

Supervisor of Traffic Division

Cedar Point Police Department
Sandusky, OH
05.2007 - 11.2013
  • Division organizational supervisor. Implement traffic strategies and policies. Properly implement and use manpower. Respond to calls of assistance and emergencies.
  • Managed incident response teams during emergencies, maintaining order and public safety.
  • Conducted performance evaluations for staff, providing feedback and guidance for improvement.
  • Oversaw scheduling of shifts and resources, ensuring coverage and operational effectiveness.
  • Implemented departmental policies, ensuring compliance with local laws and regulations.
  • Facilitated communication between departments, promoting collaboration and information sharing.
  • Directed and supervised team of 15 employees in daily operations.
  • Enforced laws and regulations to maintain public safety and security.
  • Patrolled assigned areas to deter crime and ensure community safety.
  • Responded to emergency calls, providing assistance and coordination with local authorities.
  • Conducted traffic control during events, ensuring smooth flow and safety for participants.
  • Assisted in investigations by gathering evidence and providing detailed reports.
  • Trained new officers on protocols, procedures, and emergency response techniques.
  • Responded to calls for service from the public.
  • Provided crowd control at public events.
  • Assisted with searches for missing persons or suspects.
  • Wrote detailed arrest and accident reports.
  • Monitored and investigated suspicious persons and situations and unusual activities.

Education

Bachelors of General Business - Independent Studies

Eastern Michigan University
Ypsilanti, MI
08-2021

Associates of Science - Criminal Justice

Lake Superior State University
Sault Ste. Marie, MI
05-2007

Skills

  • Fleet management
  • Service operations
  • Inventory management
  • Cost control
  • Process improvement
  • Vehicle diagnostics
  • Data analysis
  • Problem solving
  • Team leadership
  • Performance evaluation
  • Cross-functional collaboration
  • Effective communication
  • Conflict resolution
  • Multitasking and organization
  • Analytical thinking
  • Customer satisfaction

Awards

  • Dean's List, Lake Superior State University, Fall 2006, Spring 2007, Fall 2009
  • Dean's List, Eastern Michigan University, Spring 2013
  • Team Award, City of Jackson Police Department, 05/2018, In reference to cross agency support.
  • Graduated from leadership programs
  • High Performance Organizations (HPO)
  • Continuous Process Improvement (CPI)

Languages

English
Professional

Timeline

Assistant Service Operations Manager - Fleet

Rivian Automotive
12.2023 - 06.2026

Service Manager

Ed Napleton Elmhurst Acura
04.2023 - 12.2023

Automotive Service Manager

Autobarn Nissan of Evanston
10.2019 - 04.2023

Director of Security

J.S. Morton School District
11.2018 - 10.2019

Security Assistant

Ann Arbor District Library
10.2016 - 05.2017

Park Ranger - Corporal

City of Dearborn Park and Recreation Department
05.2015 - 05.2020

Bench Warrant Officer - Special Deputy

Jackson County Friend of the Court
10.2013 - 11.2018

Reserve Patrolman

City of Jackson Police Department
02.2011 - 07.2014

Campus Safety Officer

Albion College Campus Safety
10.2009 - 02.2014

Supervisor of Traffic Division

Cedar Point Police Department
05.2007 - 11.2013

Bachelors of General Business - Independent Studies

Eastern Michigan University

Associates of Science - Criminal Justice

Lake Superior State University

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Joseph Haas