Joseph Hale
Mayetta,KS
Summary
Dynamic professional with a proven track record at Prairie Band Casino and Resort, excelling in operational efficiency and team leadership. Skilled in audit compliance and effective relationship management, I have successfully enhanced service delivery and employee performance, fostering a collaborative environment that drives results and community engagement.
Professional maintenance expert prepared for leadership roles, offering significant experience in facility management. Skilled in preventive maintenance, troubleshooting, and safety compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with proven ability to enhance operational efficiency and reduce downtime.
Experienced with managing maintenance operations and optimizing equipment performance. Utilizes preventive maintenance programs and efficient troubleshooting techniques to reduce downtime. Knowledge of team leadership and effective communication to achieve operational goals.
Maintenance professional with proven track record in efficiently managing maintenance operations. Known for ensuring optimal performance of equipment and facilities through effective maintenance strategies. Highly dependable team player with focus on adaptability and result-oriented collaboration. Skills include troubleshooting, preventive maintenance, and team leadership.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Gaming Commissioner
PBP Gaming
08.2021 - 07.2025
- Assisted in monitoring gaming operations to ensure compliance with regulations.
- Supported enforcement of gaming laws and policies through thorough documentation review.
- Collaborated with team members on initiatives to insure operational efficiency and safety standards.
- Developed understanding of regulatory frameworks impacting gaming industry practices and operations.
- Engaged in training sessions to familiarize with industry-specific tools and compliance systems.
- Provided administrative support in preparing reports related to gaming activities and audits.
PBP Road and Bridge Specialist ( Manager)
PBP Nation
03.2016 - 09.2021
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and productivity.
- Developed and refined processes to improve workflow accuracy and consistency with in our Road and Bridge department
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Spearheaded projects focused on improving communications for the community through innovative solutions.
- Assisted in developing strategic plan that aligned with long-term Tribal goals.
- Assisted Road team with any and all projects as needed. Including running heavy equipment and dump trucks.
Casino Slot Floor Manager
Prairie Band Casino and Resort
03.2013 - 10.2013
- Supervised daily casino slot operations to ensure high-quality guest experiences and adherence to service standards.
- Trained and mentored staff on operational procedures, enhancing team performance and service delivery.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Coordinated with various departments to maintain seamless communication and operational synergy during peak hours.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and enhancing customer satisfaction ratings.
- Conducted regular performance evaluations, providing constructive feedback to staff for continuous development and improvement.
Tribal Council Member
PBP Nation
06.2008 - 10.2010
- Worked to update policies to improve local services and programs.
- Conducted regular assessments of community needs, guiding strategic decision-making.
- Collaborated with Tribal Programs to insure funding for key projects.
- Coordinated public forums to solicit feedback and promote civic participation.
- Collaborated with fellow council members to pass key legislation benefiting local communities.
- Improved community relations by engaging with constituents and addressing their concerns effectively.
- Presented regular reports at council meetings detailing progress on various initiatives, projects, and activities under my jurisdiction as a Council Member.
- Supported educational programs, contributing to improved school performance and student outcomes.
- Stayed informed about emerging trends affecting local governance by attending relevant conferences and workshops.
- Oversaw committee assignments effectively, promoting collaboration among diverse stakeholders within the community towards common goals.
Education
Certificate of Technical Studies - Massage Therapy
KMI
Topeka, KS05-2005
No Degree - Liberal Arts
Haskell University
Lawrence, KS05-1996
Certificate of Technical Studies - Automotive Engineering
Kaw Area Vo-Tech
Topeka, KS05-1994
High School Diploma -
Royal Valley High School
Hoyt, KS05-1992
Skills
- Investigation techniques
- Licensing procedures
- Collaborative teamwork
- Proficient in managing multiple tasks
- Critical thinking
- Adaptability to change
- Effective relationship management
- Adaptability
- Polished professional presence
- Budget management
- Audit compliance procedures
- Natural Leader
Accomplishments
- Supervised team of 6-25 staff members.
- Collaborated with team of 5 in the development of Casino Expantion .
- Collaborated with team of 4 in the development of Fire Keeper Golf Course.
Certification
- Auto Engineering Training - 1 year
- Massage Therapy 2 years
- Gaming Commission level 1, level 2, level 3, Masters.
Timeline
Gaming Commissioner
PBP Gaming
08.2021 - 07.2025
PBP Road and Bridge Specialist ( Manager)
PBP Nation
03.2016 - 09.2021
Casino Slot Floor Manager
Prairie Band Casino and Resort
03.2013 - 10.2013
Tribal Council Member
PBP Nation
06.2008 - 10.2010
Certificate of Technical Studies - Massage Therapy
KMI
No Degree - Liberal Arts
Haskell University
Certificate of Technical Studies - Automotive Engineering
Kaw Area Vo-Tech
High School Diploma -
Royal Valley High School
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