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Joseph Halpert
Simi Valley,CA
Summary
Automotive leader with a strong record of enhancing dealership profitability and customer satisfaction. Proven success in increasing market share, optimizing inventory management, and driving digital retail innovation. Focused on building high-performing teams and fostering a performance-driven culture.
Overview
25
25
years of professional experience
Work History
Account Manager
Westlake Financial Services
Agoura Hills, California
01.2026 - Current
- Served as primary contact for client concerns and needs.
- Maintained accurate records of all customer interactions within CRM system.
- Renewed accounts by establishing strong relationships with clients.
- Conducted regular account performance reviews to identify areas for improvement.
General Manager
Umansky Auto Group
Livermore, USA
07.2025 - 10.2025
- Oversaw full dealership operations, including sales, service, F&I, and parts.
- Implemented performance-driven culture, increasing gross profit and CSI scores.
- Led strategic planning, vendor negotiations, and cross-departmental alignment.
Sales Manager / Pre-Owned Director
LAcarGUY
Santa Monica, USA
08.2024 - 07.2025
- Delivered 76% market share growth and reduced aged inventory by 88%.
- Introduced predictive analytics for inventory rotation, boosting ROI and floorplan efficiency.
- Elevated team performance through coaching and process refinement.
- Led sales team in promoting luxury automotive brands and enhancing customer engagement.
Pre-Owned Director / Sales Manager
Thorson Motor Center
Pasadena, USA
06.2023 - 08.2024
- Achieved 35% increase in unit sales while maximizing retail and wholesale profitability.
- Developed operational standards training programs for new employees.
- Standardized performance appraisals and launched enhancements in digital merchandising.
- Strengthened vendor relationships and streamlined reconciliation timelines.
General Sales Manager
Diamond Auto Group
Southern California, USA
01.2022 - 05.2023
- Surpassed gross profit targets by 22% while overseeing dual-brand operations.
- Enhanced lead conversion by 31% through CRM optimization and team development.
- Championed customer-first culture, driving repeat and referral business growth.
- Managed customer inquiries and resolved issues efficiently to maintain satisfaction.
Assistant GM / Pre-Owned Director
Volvo Santa Monica
Santa Monica, USA
01.2021 - 01.2022
- Built a profitable pre-owned department, increasing service volume.
- Streamlined title/payoff workflows and accelerated time-to-market inventory.
- Developed a digital retail process, enhancing transparency and engagement.
General Sales Manager
Silver Star Buick GMC Cadillac
Thousand Oaks, USA
11.2016 - 06.2020
- Drove sales, F&I, and service results through implementation of innovative process improvements.
- Achieved four consecutive GM Mark of Excellence awards through enhanced team performance.
- Developed training programs for sales staff focused on product knowledge and customer service excellence.
- Fostered cross-department collaboration and accountability to improve operational efficiency.
Education
Toyota Master Sales Manager -
01-2016
Business Studies -
Los Angeles Valley College
Used Vehicle Management I & II -
NCM Associates
Kansas City, MOGM Mark of Excellence -
Management Leadership
Southern California Volvo USA Master Management Certification -
Volvo USA Management
Southern CaliforniaSkills
- Client relationship management
- Sales strategy development
- Digital sales techniques
- Client relationship management
- Contract negotiation
- Cross-functional collaboration
- Customer retention strategies
Professional Highlights
- Achieved 76% market share growth at LAcarGUY through strategic pricing and recon overhaul
- Earned 4× GM Mark of Excellence Awards for leadership in sales, service, and F&I
- Ranked in the Top 1% National CSI by Toyota Motor Sales for customer satisfaction excellence
Timeline
Account Manager
Westlake Financial Services
01.2026 - Current
General Manager
Umansky Auto Group
07.2025 - 10.2025
Sales Manager / Pre-Owned Director
LAcarGUY
08.2024 - 07.2025
Pre-Owned Director / Sales Manager
Thorson Motor Center
06.2023 - 08.2024
General Sales Manager
Diamond Auto Group
01.2022 - 05.2023
Assistant GM / Pre-Owned Director
Volvo Santa Monica
01.2021 - 01.2022
General Sales Manager
Silver Star Buick GMC Cadillac
11.2016 - 06.2020
Toyota Master Sales Manager -
Business Studies -
Los Angeles Valley College
Used Vehicle Management I & II -
NCM Associates
GM Mark of Excellence -
Management Leadership
Volvo USA Master Management Certification -
Volvo USA Management