Joseph Hannigan
Montrose,MI
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hands on learner that also has skills in automotive repairs fixing and diagnosing family and friends vehicles that takes pride in the attention to details. Also have taken and passed the aptitude test at the Flint/Saginaw Electrical JATC.
Overview
8
8
years of professional experience
Work History
SERVER
Bavarian Inn Restaurant
2020.08 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
CNC MACHINE OPERATOR
Montague Manufacturing and Tooling
2019.02 - 2020.03
- Properly loaded and unloaded materials in and out of machines.
- Inspected finished parts by checking for defects to meet quality standards.
- Monitored machines during operation to make adjustments when necessary and produce quality parts.
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
- Learned and followed safety procedures to keep machines operated safely and prevent accidents.
- Maintained tight tolerances with design specifications.
- Moved finished work to correct staging area for disposition.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Trained and coached new team members on proper machine set-up procedures.
- Performed accurate rougher, finishers, drill, and chamfer tool changes and offsets.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
CABLE INSTALLER
Kannon Connections (Comcast)
2018.08 - 2018.11
- Communicated with on-site customer contact in professional manners.
- Entered confined spaces while bending, twisting, and reaching.
- Installed data and telephone cable lines between outside underground or pole lines and residential buildings.
- Completed new connects, reconnects, disconnects, and service changes for residential customers.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Fast Food Worker
Burger King
2016.07 - 2018.07
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Education
High School Diploma -
Clio Area High School
Clio, MI06.2018
Skills
- Hand and Power Tools
- Quick to pick up skills
- Troubleshooting
- Automotive Mechanic
- Safety Awareness
- Inspection Skills
- Preventive Maintenance
- Car audio installer
- Order Management
- Guest Engagement
- Perseverance
Timeline
SERVER
Bavarian Inn Restaurant
2020.08 - Current
CNC MACHINE OPERATOR
Montague Manufacturing and Tooling
2019.02 - 2020.03
CABLE INSTALLER
Kannon Connections (Comcast)
2018.08 - 2018.11
Fast Food Worker
Burger King
2016.07 - 2018.07
High School Diploma -
Clio Area High School
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