Joseph Harris
DOC Telecommunications
Chicago,IL
1
Certification
17
years of professional experience
Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows applications. Determined employee with over 8 years of system upgrade and network component installation experience. Highly knowledgeable in demonstrating software features to employees.
Professional technician prepared for this role with history of ensuring optimal performance of complex machinery. Skilled in routine maintenance and adept at problem-solving under pressure. Focused on team collaboration and reliable in adapting to changing needs, showcasing mechanical aptitude and attention to detail.
Experienced with diagnosing and repairing various equipment. Utilizes technical skills to perform routine maintenance and troubleshoot issues efficiently. Track record of ensuring equipment reliability and safety through preventive measures.
Work History
Communications Equipment Technician I - Northern Region Technician
1 Month- Travel to adult/youth facilities to analyze electrical circuit problems in the Department's radio and closed-circuit television systems.
- Managed inventory of equipment and supplies to ensure availability for operations.
- Serviced multiple types of electronic equipment in various settings.
- Tested, maintained, and repaired CCTV DVRs, including hard drive replacements, to ensure system reliability.
- Maintain and control inventory of equipment and supplies.
- Executed additional responsibilities as necessary to support team operations.
Communications Equipment Technician 1
2 Months- Executed installations, removals, maintenance, and repairs on mobile and portable two-way radios, antenna systems, and associated equipment to ensure optimal communication functionality.
- Executed installations, removals, maintenance, and repairs on base station two-way radios, antenna systems, and associated equipment to maintain reliable communication systems.
- Perform routine maintenance and assist with the installation and repair of microwave transceivers and associated multiplex equipment.
- Test, maintain, and repair emergency power generators, audio and video recorders.
- Conducted routine maintenance and assisted with installation and repair of microwave transceivers and associated multiplex equipment to support uninterrupted service.
- Prepare and maintain various technical records and reports.
- Execute additional tasks to support team objectives.
IT Support Technician
2 Years 4 Months- Troubleshooting Windows and Mac image and configuration issues and applying advanced troubleshooting skills, outside of documented processes, to resolve end user issues;
- Resolved end-user support requests by guiding individuals through troubleshooting tasks, enhancing user satisfaction.
- Clarified technical information for non-technical individuals, fostering improved understanding and communication.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Tested PC images and configurations for quality assurance.
- Configuring and processing virtual desktop instances (VDI);
- Imaging & deploying PC’s using Microsoft Intune
- Documenting issues and actions taken in the IT ticket management system;
- Engaged technology teams to assist with resolving complex PC issues.
- Updating and maintaining support documentation for resolving complex PC issues and transferring knowledge and teaching others;
- Using business judgment to know when to engage other technology teams to assist with resolving complex PC issues;
- Using business judgment, escalating when information needed to image and provision PCs is not provided on time;
- Managing the PC legal hold process and reporting status and escalating when key performance metrics are not met;
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Displaying an interest in innovation and commitment to continuous learning; and, Quickly grasping new technologies and sharing knowledge.
- Imaged and deployed PCs utilizing Microsoft Intune for efficient setup.
Computer Technician
9 Months- Troubleshot and resolved computer hardware and software malfunctions to restore functionality.
- Clarified technical information for non-technical users to enhance understanding and usability.
- Connected computers to office network and peripheral devices for improved functionality.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patiently walked individuals through basic troubleshooting tasks.
- Executed routine and complex software installations, guiding users of varying computer proficiency in software operation.
Computer Technician
9 Months- Simplified technical information for non-technical individuals, enhancing their understanding and confidence in resolving issues.
- Configured hardware, devices and software to set up work stations for employees.
- Configured hardware, devices, and software to establish efficient workstations, enabling employees to perform tasks effectively.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Streamlined repair processes and updated procedures, ensuring consistent support actions across the team.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Setup, installed and configured computers in various business locations to support operations and reporting.
Technology Intern
9 Months- Installed and configured hardware and software to meet facility requirements, enabling seamless program operation.
- Installed and configured hardware and Software to meet facility requirements and enable program operation.
- Managed network security and filtering settings.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Maintained software licenses and patched applications to ensure compliance and access to latest features.
- Monitored software updates and executed installations to enhance program effectiveness.
Education
Diploma - Electrical Construction And Maintenance
Associate In Electronics Technology - Electronics Equipment Installation And Repair
Comp TIA A+ - Computer Installation And Repair Technology
Skills
Installation knowledge
Hardware and software installation
Equipment Repair
Testing and evaluation
Wireless communication
Diagnostic testing
Preventive Maintenance
Blueprints and schematics
PPE expertise
Safety procedures
Uneven surfaces work
PPE knowledge
Site safety protocols
Communication safety
Field installations
Electrical troubleshooting
Signal testing
Computer skills
Adaptability to technology
Hardworking and dedicated
Team collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Comp TIA A+
- Licensed OSHA 10 Hour
- FCC General Radiotelephone Operator License PG00072716
Timeline
Communications Equipment Technician I - Northern Region Technician
DOC Telecommunications
07.2026 - CurrentRead More
Communications Equipment Technician 1
Illinois State Police
04.2026 - 06.2026Read More
IT Support Technician
PwC
05.2023 - 09.2025Read More
Computer Technician
Matteson ESD 162
07.2022 - 04.2023Read More
Computer Technician
PC’s For People
04.2021 - 01.2022Read More
Technology Intern
Charity In The Community, (CITC)
01.2010 - 10.2010Read More
Charity in The Community
Comp TIA A+ from Computer Installation And Repair Technology
Read More
Lincoln College of Technology
Associate In Electronics Technology from Electronics Equipment Installation And Repair
Read More
Coyne College
Diploma from Electrical Construction And Maintenance
Read More