Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Mixdorf

Ankeny,IA

Summary

Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Precise Service Technician offering experience repairing and installing new systems.


Thoughtful project manager and reliable team leader with well-developed mechanical aptitude. Effective communicator with exceptional client communication skills and dedication to outstanding customer service. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

27
27
years of professional experience

Work History

Service Technician

Xerox
Ankeny , IA
12.1995 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Trained customer employees and managers on machine use and maintenance.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
  • Surpassed corporate goals by reaching 100% customer satisfaction rating in consecutive years.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Belt Supervisor

UPS
Des Moines , IA
04.1997 - 02.1998
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

Education

High School Diploma -

Dunkerton High School
Dunkerton, IA
12.1995

Skills

  • Hand tool knowledge
  • Power tool proficiency
  • Installation knowledge
  • Equipment knowledge
  • Service reports
  • Mechanical aptitude
  • Diagnostics skill
  • Troubleshooting ability
  • Testing and evaluation
  • Customer Relationship Management
  • Project Management

Timeline

Belt Supervisor

UPS
04.1997 - 02.1998

Service Technician

Xerox
12.1995 - Current

High School Diploma -

Dunkerton High School

Similar Profiles

CREATE PROFILE
Aaron Mixdorf