Joseph Hawkins
Atlanta
Summary
Results-driven operations leader with expertise in business optimization, logistics, and team development. Proven track record of increasing efficiency, reducing costs, and driving business growth in call centers, manufacturing, and distribution environments. Adept at leading high-performing teams, implementing process improvements, and ensuring regulatory compliance. Passionate about fostering a culture of excellence and innovation to achieve organizational success.
Operations professional prepared to drive operational success. Known for improving process efficiencies and supporting strategic initiatives. Strong collaborator with focus on achieving results and adapting to dynamic environments. Expertise in logistics management and team coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Global Distribution Network
09.2020 - 12.2022
- Oversaw three warehouses managing logistics, inventory, and distribution, resulting in a 30% reduction in operational incidents
- Led training initiatives for 50+ employees on safety protocols, inventory control, and supply chain best practices
- Implemented a warehouse automation system that improved order accuracy by 22% and reduced fulfillment times by 18%
- Negotiated vendor contracts that lowered procurement costs by 12%, increasing overall profitability
Production Supervisor
Sunrise Plastics Inc.
07.2018 - 08.2020
- Supervised a 25-person team in an injection molding facility, ensuring 98% on-time product delivery and reducing defects by 12%
- Introduced Lean Manufacturing techniques, cutting material waste by 15% and increasing production efficiency by 20%
- Developed a safety compliance program, leading to a 40% reduction in workplace incidents
- Coordinated with cross-functional teams to optimize production schedules, improving equipment utilization by 25%
Remote Call Center Manager
Morgan’s Appliance LLC
10.2016 - 06.2018
- Managed and coached a remote team of 25 agents, leading to a 30% improvement in customer satisfaction scores via Medallia
- Implemented a new call-routing system, reducing average resolution time by 20% and increasing first-call resolution by 25%
- Created data-driven performance tracking, resulting in a 15% boost in agent efficiency
- Spearheaded a customer retention strategy that increased repeat business by 18%
Operations Manager
BrightPath Solutions Inc.
01.2014 - 09.2017
- Company Overview: A mid-sized business consulting firm, specializing in workflow optimization and business efficiency
- Led daily operations for a mid-sized business consulting firm, specializing in workflow optimization and business efficiency
- Directed a team of 30 employees, implementing strategic initiatives that increased productivity by 25%
- Streamlined operational procedures, reducing project turnaround times by 18% and cutting operational costs by 15%
- Established key partnerships with vendors and clients, growing revenue by 20% over three years
- Managed compliance efforts and business transitions before company closure in 2017 due to market shifts
- A mid-sized business consulting firm, specializing in workflow optimization and business efficiency
Education
Master of Psychology -
Southern New Hampshire University
01.2025
Bachelor of Psychology -
University of Toledo
01.2014
Skills
- Leadership & Team Development
- Process Improvement & Lean Strategies
- Supply Chain & Logistics Management
- Call Center & Customer Service Excellence
- Data Analysis & Reporting
- Training & Employee Development
Accomplishments
- Supervised team of 300 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Handler Training Certification, 06/24
- OSHA Certification Training, 10/23
- Warehouse & Distribution Technician Certification, 05/23
Languages
Russian
Limited Working
Timeline
Operations Coordinator
Global Distribution Network
09.2020 - 12.2022
Production Supervisor
Sunrise Plastics Inc.
07.2018 - 08.2020
Remote Call Center Manager
Morgan’s Appliance LLC
10.2016 - 06.2018
Operations Manager
BrightPath Solutions Inc.
01.2014 - 09.2017
Bachelor of Psychology -
University of Toledo
Master of Psychology -
Southern New Hampshire University
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