Joseph Haynes
El Paso
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
Blackstone Security Services
El Paso, TX
03.2026 - Current
- Monitor premises to prevent theft, violence, or infractions of rules
- Thoroughly examine doors, windows, and gates to ensure proper function and security
- Warn violators of premise rules and regulations
- Apprehend or expel persons engaging in suspicious or criminal acts
- Report any facility issues such as fire hazards and leaking water pipes
- Request emergency personnel for high-risk situations
Monitor 2
Core Civic
El Paso, TX
04.2025 - 08.2025
- Responsible for the supervision of the facility population including but not limited to safety, security and facility sanitation. This role provides for the care, custody and control of residents and establishes a safe environment for the facility, staff, visitors and residents. In addition, this person will assist with mentoring, developing and training team members.
- Monitor resident population and reports any suspicious activities or violations of policy, procedures, or regulations by residents or other individuals.
- Monitor resident worker activities, provides necessary instruction, and applies standards and procedures for the completion and quality of work performed by residents, where applicable.
- Provide guidance to monitoring staff on shift. Monitor daily activities to ensure head counts are conducted and logged at predetermined times and when necessary. Conduct and/or ensure all accountability calls are completed within required time-frame.
- Process residents for intake/discharge in accordance with policies and procedures.
- Conduct drug and alcohol testing as needed or as directed by facility administration.
- Perform rescue functions at accidents, emergencies and disasters to include administering basic emergency medical aid and CPR, physically removing people away from dangerous situations, and securing and evacuating people from confined areas.
Monitor 1
Core Civic
El Paso, TX
01.2024 - 04.2025
- Responsible for the supervision of the facility population including but not limited to safety, security and facility sanitation. This role provides for the care, custody and control of residents and establishes a safe environment for the facility, staff, visitors and residents.
- Monitor resident population and reports any suspicious activities or violations of policy, procedures, or regulations by residents or other individuals.
- Conduct resident counts, searches, room inspections, and vehicle searches as required. Conduct drug and alcohol testing as required or needed or as directed by facility administration.
- Process residents for intake/discharge in accordance with policies and procedures.
- Monitor resident worker activities, provides necessary instruction, and applies standards and procedures for the completion and quality of work performed by residents, where applicable.
- Perform rescue functions at accidents, emergencies and disasters to include administering basic emergency medical aid and CPR, physically removing people away from dangerous situations, and securing and evacuating people from confined areas.
Hardlines Team Lead
Academy Sports
El Paso, TX
09.2021 - 03.2023
- Confirmed prices and processed payments to complete sales.
- Replenished supplies by monitoring and sourcing inventory.
- Secured consistent customer sales with knowledgeable, friendly support.
- Minimized store thefts through strategic monitoring and customer observation.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Recommended merchandise to suit customer budget and preferences.
Inventory Control Team Lead
Academy Sports
El Paso, TX
08.2020 - 09.2021
- Inspected incoming inventory for damage or contamination to maintain high-quality stock.
- Kept warehouse and work areas organized, clean and free from hazards.
- Confirmed merchandise location met storage requirements.
- Reconciled physical counts with digital records and resolved discrepancies.
- Participated in completion of quarterly and annual physical inventory counts.
- Operated handheld tools and devices to process incoming products and materials.
- Liaised with supervisor and leads to execute stock cycle count program and annual physical inventory.
Team Sports Sales Associate
Academy Sports
El Paso, TX
10.2018 - 08.2020
- Determined customers' needs with probing questions and active listening, incorporating personal knowledge of outdoor activities to improve consultations.
- Prepared showroom each morning, checking signage, product levels, and cleanliness.
- Increased Team Sports department sales by managing special customer events.
- Maintained customer database and regularly followed up with potential customers.
- Greeted customers and asked questions to assess needs.
- Checked returned product condition before processing refunds.
- Kept store shelves, racks and bins presentable with resets.
Education
Bachelor of Arts (B.A.) - Criminal Justice
University of Texas at El Paso
El Paso, TX, USCriminal Justice
El Paso Community College
El Paso, TX, USSkills
- Customer Assistance
- Team Leadership
- Inventory and Stocking
- Flexible Hours
- Friendly and Helpful
- Loss Prevention
- Inventory Management
- Product and Service Sales
- Cash Handling
Certification
- CPR
- Security Guard License Level 2
(Non-Commissioned)
Timeline
Unarmed Security Officer
Blackstone Security Services
03.2026 - Current
Monitor 2
Core Civic
04.2025 - 08.2025
Monitor 1
Core Civic
01.2024 - 04.2025
Hardlines Team Lead
Academy Sports
09.2021 - 03.2023
Inventory Control Team Lead
Academy Sports
08.2020 - 09.2021
Team Sports Sales Associate
Academy Sports
10.2018 - 08.2020
Criminal Justice
El Paso Community College
Bachelor of Arts (B.A.) - Criminal Justice
University of Texas at El Paso