Elani Hinds

Remote customer service rep with over 2 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and personable service. Key achievements: responded to over 2K emails and phone calls within 48 hours regarding billing, account information, and general inquiries from customers. Receptionist with extensive experience in managing front desk operations across multiple healthcare settings, skilled in enhancing patient satisfaction and streamlining administrative processes. Demonstrates proficiency in Microsoft Office, multi-line phone systems, and HIPAA-compliant documentation, ensuring efficient and secure patient service. Proven track record in implementing digital solutions to improve data accuracy and office efficiency, aiming to leverage these skills in a dynamic new environment.

• Receptionist, Sperling Medical Group, Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces, Maintained well-organized physical and digital records for a busy Urology office, Monitored lobby access and completed opening and closing duties, Delivered exceptional customer service by offering requested information and independently resolving issues, Answered 20+ calls per day using a multi-line system and took messages or directed callers to correct personnel, Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional, Conveyed information to internal and external parties by drafting letters, memos, and emails, Maintained office security standards, checking in guests, and issuing badges, Prepared charts for upcoming appointments, Updated E-Clinical works accounts with new patient and information data
• Receptionist, Good Samaritan Hospital, Supported business operations by organizing pick-up and delivery, Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff, Collected, sorted, and distributed all incoming mail and packages, Supported professional appearance of office areas by keeping the front desk clean and orderly, Protected patient data through strict compliance with HIPAA requirements, Gathered information from patients, processed registration paperwork, and collected payments
• Receptionist, Florida Dermatology Specialist, Responsible for patient check-in, greeting each patient in a pleasant and professional manner, Tracks patients in the reception area and communicates with them as needed, Ensures patient information, forms and signatures obtained, Scans patient insurance and ID cards, Ensures that proper authorization or referral is collected from each patient, Assists patients in obtaining authorization or referrals that have not been received by the practice, Enters all new patient demographic information into the computer, Puts charts in bin for specific physician or technician, Marks arrival time of patients in office and makes sure that patients are seen on time