JOSEPH HODGE

• Technical experience within the industry and provided customer support globally, handling PBX/VOIP issues
• Has excellent knowledge of the following telephony systems: Avaya, Cisco, Genesys and Alcatel
• Strong working knowledge of Windows Operating Systems, TCP/IP, VOIP, SIP, Wireshark, MS SQL Server Databases and Microsoft Office
• Experience with Networking and IP/SIP communication analysis
• Strong Telephony background
• Experience with Fortinet and Palo Alto protection software.
• Good IT skills in troubleshooting and ownership from begin to end
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Initiates, prioritizes, coordinates, plans, and installs hardware and software in the multi-user environment, as well as on stand-alone personal computers for all MediGold users
• Used Active Directory to move, add, change and delete users group policies
• Uses ServiceNow ticketing system to create layer-2 requests, restores of data, VOIP activations and providing access to secured share drives for MediGold staff
• Responsible for maintenance on all MediGold peripherals, such as cables, workstations, monitors, keyboard and mouse

• Use VM Sphere Client to troubleshoot virtual servers and perform server patching
• Deployed new hardware components such as servers, storage devices into production environment.
• Configured VLANs, ACLs and other networking features in Cisco routers and switches.

• Troubleshot hardware problems with Dell EMC PowerEdge Servers and Storage Arrays.

• Troubleshot hardware problems with Dell EMC PowerEdge Servers and Storage Arrays
• Performed layer-2 and layer-3 configurations on Cisco and Juniper routers and switches, which includes switch ports and private VLANs, using OSPF, RIP, MPLS and HSRP protocols
• Responsible for configuring Cisco routers and switches including the new Nexus 5K and 7K components (5010, 5020 and 7010)
• Applied basic configurations for Cisco, Juniper and Palo Alto firewalls
• Troubleshoot LAN/WAN topologies which include electrical and optical circuits (DS0 to OC48), using Fluke and EXFO testers
• Installing/extending/relocating/testing all carrier circuits to network hardware, EMC and SAN infrastructure
• Used Cisco Data Center Network Manager (DCNM) to automate SAN fabric provisioning/zoning on Cisco/EMC 9513 fabric switches
• Installed Avaya Media gateways, phones, Aspect dialers, NICE Voice recording systems and ACME Packet Session Border Controllers (SBC's) for Domestic and International hubs within Citigroup's VOIP infrastructure
• Coordinate network component configurations with the Network Control Center, Network Integration, and Network Applied Engineering
• Maintain and secure large scale Enterprise Network; providing Internet e-Commerce products, which includes Discover Card, Walt Disney, Master Card, Visa and Morgan Stanley/Dean Witter
• Responsible for installing, configuring, monitoring and maintenance on Cisco and Juniper routers and switches
• Manage administration of Cisco IOS, as well as TCP/IP and LAN/WAN topologies
• Troubleshoot layer-2 and layer-3 routing protocols such as RIP, BGP, OSPF and HSRP
• Performed layer-2 and layer-3 configurations on Cisco routers and switches, which includes switch ports and private VLANs, using OSPF, RIP, HDLC, SDLC, ATM protocols
• Also used these network protocols: X.25, X.29, Ethernet, ISDN, Frame Relay and TCP/IP
• Maintained and secured large scale Enterprise Network for the largest provider of Internet e-Commerce products and hosting services in the travel industry; Data Center Operations clients included: Expedia, Hotwire, Priceline and Orbitz

• Maintain and secure large scale Enterprise Network; providing Internet e-Commerce products, which includes Discover Card, Walt Disney, Master Card, Visa and Morgan Stanley/Dean Witter
• Responsible for installing, configuring, monitoring and maintenance on Cisco and Juniper routers and switches.
• Manage administration of Cisco IOS, as well as TCP/IP and LAN/WAN topologies.
• Troubleshoot layer-2 and layer-3 routing protocols such as RIP, BGP, OSPF and HSRP.

• Configured hardware, devices, and software to set up work stations for employees.
• Managed hardware and software inventory, ensuring timely updates and replacements as needed.

• Performed layer-2 and layer-3 configurations on Cisco routers and switches, which includes switch ports and private VLANs, using OSPF, RIP, HDLC, SDLC, ATM protocols
• Also used these network protocols: X.25, X.29, Ethernet, ISDN, Frame Relay and TCP/IP.
• Maintained and secured large scale Enterprise Network for the largest provider of Internet e-Commerce products and hosting services in the travel industry; Data Center Operations clients included: Expedia, Hotwire, Priceline and Orbitz

• Resolved network issues to enhance system performance and minimize downtime.
• Provided technical support for maintaining optimal network operations.