Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Camron Satchell

Topeka

Summary

Dynamic IT Technical Support professional with a proven track record at ISPN, excelling in troubleshooting hardware and software issues. Recognized for exceptional problem-solving skills and delivering outstanding customer service. Adept at collaborating with teams and training new hires, ensuring high performance and resolution rates in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

IT Technical Support

ISPN
Lenexa
09.2022 - 06.2025
  • Technical Support Agent Level 3
  • Maintain high level of performance and resolution rates.
  • Effective communicate with end users to fix any issues they were having.
  • Occasionally train new hires and assist lower tier techs with troubleshooting on live calls.
  • Provide effective customer service, internet, and email support for End users.
  • Provide printer support for End Users
  • Troubleshoot software issues, and address circuit problems/failures.
  • Run diagnostics and testing using SNMP apps
  • Adjust or set up configurations and settings.
  • Connect remotely to systems through jump boxes to further assist resolving configuration and or connection issues.
  • Add and Maintain security settings/control ports and forwarding.
  • Occasionally help with virus scans, and updating drivers if needed.
  • Work together with other team members to collaborate on group projects.

Warehouse Worker

Walmart Distribution Center Supply Chain
Harrisonville
03.2021 - 07.2021
  • I am a order filler who drives power equipment machines carrying 2 empty pallets. Throughout the shift we move crates onto the two pallets until they are full and drop them off at the drop zone.

Valet Driver/ Cashier

Dover Downs Hotel and Casino
Dover
07.2017 - 03.2020
  • Responsible for providing extraordinary customer service, parking and delivering customers' vehicles in an extremely professional manner. Responsible for processing payment transactions for valet parking. Would occasional be responsible for Picking up passengers on van holding up to 12 other people.

Education

High school diploma - Computer Networking

Polytechnic High School
Dover, DE
06.2016

Some College (No Degree) - Information Technology

Delaware Technical Community College
DE

Skills

  • Load & Unload
  • Driving
  • Freight Experience
  • Supply Chain
  • Detail-Oriented
  • Professional Customer Service
  • Warehouse Distribution Experience
  • Valet Parking
  • Warehouse Experience
  • A Core 1 V15 (1 year)
  • Goal Oriented
  • Self Motivated
  • Strong problem solving aptitude
  • A Network (2 years) knowledge
  • Computer Skills
  • Typing
  • Pallet Jack
  • Order Picking
  • Security (1 year) knowledge
  • Great at multitasking
  • Guest Services
  • English
  • Experience with hand tools
  • Computer skills
  • Mechanical machinery
  • Good Cooperation
  • Time management
  • Great work ethic
  • Troubleshoot Hardware, and Software Issues

Languages

Spanish - Beginner

Additional Information

  • Skills
  • Problem solving
  • Microsoft word/ typing
  • Can speak some Spanish

Timeline

IT Technical Support

ISPN
09.2022 - 06.2025

Warehouse Worker

Walmart Distribution Center Supply Chain
03.2021 - 07.2021

Valet Driver/ Cashier

Dover Downs Hotel and Casino
07.2017 - 03.2020

High school diploma - Computer Networking

Polytechnic High School

Some College (No Degree) - Information Technology

Delaware Technical Community College

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