LaStasha McCoy
Greensboro,NC
Summary
Passionate HVAC Technician-in-Training with effective and efficient technical and mathematical abilities. Self-motivated individual in the process of being EPA Certified with strong problem-solving skills looking to advance my career as an HVAC Technician.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Conduent
04.2023 - 05.2024
- Resolving technical issues pertaining to any hardware and software problems
Picker/Packer/Machine Operator
Graham Personnel Services
02.2021 - 03.2023
- Pulls and packs product based on daily orders and making sure machines work efficiently
Package Handler
UPS
11.2022 - 02.2023
- Adheres to all warehouse safety guidelines
Assistant Manager
Dollar General
01.2022 - 01.2022
- Assist with recruiting, hiring, training, and developing store employees
Customer Service Representative
Blue Cross Blue Shield
06.2021 - 01.2022
- Strengthen the BCBSNC brand by developing, managing and expanding customer relationships
Senior Advisor
Kelly Services/ Apple
06.2020 - 03.2021
- De-escalating customers and providing assistance to employees to achieve one call resolution
Customer Service Representative/Escalations
Alorica/ Duke Energy
04.2019 - 06.2020
- Handles various incoming and outgoing collections-focused phone calls
Studio Manager
Lifetouch Potrait Studios
09.2016 - 10.2019
- Overseeing the day-to-day operations for the Studio including equipment, set standards and staff resources
Wireless Care Representative
Conduit Global
03.2014 - 02.2015
- Addressed and resolved customer product complaints empathetically and professionally
Education
High School Diploma -
Northeast Guilford High School
Associates in Business Administration -
Guilford Technical Community College
05.2017
Bachelor's in Criminal Justice in Forensic Science -
American InterContinental University
Atlanta, GA06.2013
Skills
- Troubleshooting
- Attention to detail
- Detail-oriented
- Ability to work under pressure
- Quality control
- Ability to lift 60 lbs
- Customer Service
- Time Management
- Multi-tasker
- Microsoft Office
- Leadership and Management
- Photography
- Marketing & Sales
- Computer Networking
- Technical Support
- IOS
- Financial Management
- Escalations
- Interpersonal Communication
- Organizational skills
- Training & development
- Load & unload
- Cash handling
- Computer skills
Certification
- Universal EPA Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Technical Support Advisor
Conduent
04.2023 - 05.2024
Package Handler
UPS
11.2022 - 02.2023
Assistant Manager
Dollar General
01.2022 - 01.2022
Customer Service Representative
Blue Cross Blue Shield
06.2021 - 01.2022
Picker/Packer/Machine Operator
Graham Personnel Services
02.2021 - 03.2023
Senior Advisor
Kelly Services/ Apple
06.2020 - 03.2021
Customer Service Representative/Escalations
Alorica/ Duke Energy
04.2019 - 06.2020
Studio Manager
Lifetouch Potrait Studios
09.2016 - 10.2019
Wireless Care Representative
Conduit Global
03.2014 - 02.2015
High School Diploma -
Northeast Guilford High School
Associates in Business Administration -
Guilford Technical Community College
Bachelor's in Criminal Justice in Forensic Science -
American InterContinental University