- Outdoor Recreation
- Playing Sports
- Embracing outdoor adventures such as Hunting and Fishing
- Team Sports
- Growing herbs, vegetables, or fruits in home gardens
Ryan Gross
Farwell,MI
Summary
Dependable professional with a versatile background in technical support and production. Known for exceptional multitasking abilities and teamwork, consistently delivering effective solutions that enhance customer experiences and drive operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Support Advisor
Electrolux Professional Group
Weidman, MI
06.2022 - Current
- Provide technical support for Electrolux Professional equipment, resolving customer inquiries efficiently.
- Diagnose and troubleshoot complex issues, ensuring prompt solutions for customers.
- Maintain expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Enhance customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Foster positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- knowledge of company ticket and operating systems
Production Worker
Electrolux Professional Group
Weidman, MI
02.2008 - 06.2022
- Conducted quality inspections to ensure product standards met specifications.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
- Worked multiple product lines; welding and refrigeration
Sales Associate
Jays Sporting Goods
Clare, MI
01.2005 - 06.2007
- Assisted customers in product selection and provided knowledgeable recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve store sales goals consistently.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Mt. Pleasant High School
Mt. Pleasant, MI2004
Skills
- Ticket management
- Customer service
- Verbal and written communication
- Product troubleshooting
- Product knowledge
- Service support
- Troubleshooting
- Technical troubleshooting
- Reliability
- Multitasking Abilities
- Teamwork and collaboration
- Excellent communication
Certification
OSHA-10
Avtec ventilation
Interests
Timeline
Technical Support Advisor
Electrolux Professional Group
06.2022 - Current
Production Worker
Electrolux Professional Group
02.2008 - 06.2022
Sales Associate
Jays Sporting Goods
01.2005 - 06.2007
High School Diploma -
Mt. Pleasant High School