
Detail-oriented technical advisor with extensive experience in telecommunications, energy, and gas industries. Proficient in troubleshooting technical issues with ease and patience. Skilled in handling inbound and outbound calls, as well as emails. Experienced in complaint management, prioritizing timely and cost-efficient solutions to shorten turnaround times and reduce customer care hiccups. Additionally, adept at using Zendesk to streamline support processes and enhance customer experiences.