Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valeria Miranda

Phoenix,Arizona

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor

Conduent
Phoenix, AZ
07.2023 - 01.2024
  • Identified, researched and resolved technical issues for customers.
  • Provided support to customers via telephone, email and online chat.
  • Responded to customer inquiries in a timely manner while adhering to service level agreements.
  • Diagnosed hardware and software problems related to customer's environment.
  • Created knowledge base articles for commonly encountered issues and solutions.

Claims Adjuster

Statefarm Automobile Insurance Company
07.2021 - 04.2023
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Reviewed medical records, police reports and other documents related to claim investigations.

Data Entry Clerk

Wells Fargo
Phoenix, AZ
08.2020 - 12.2020
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Maintained confidentiality of sensitive information entered into the system.

Education

GED -

Arizona Western College
Yuma, AZ

Skills

  • Customer Success Management
  • Technical Solutions
  • Technical Troubleshooting
  • Customer Communications
  • Client Service Requests
  • Customer Service
  • Data Entry
  • Office Administration
  • Helpdesk Call Support

Timeline

Technical Support Advisor

Conduent
07.2023 - 01.2024

Claims Adjuster

Statefarm Automobile Insurance Company
07.2021 - 04.2023

Data Entry Clerk

Wells Fargo
08.2020 - 12.2020

GED -

Arizona Western College

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Valeria Miranda