Joseph Holub
Ballston Lake,NY
Summary
Results-driven leader in client support, account management, and product development. Collaborates effectively with cross-functional teams in client services, technology, sales, legal, and marketing to enhance client experience. Strong communicator facilitating engagement and alignment across departments, focused on improving service delivery and driving client satisfaction.
Overview
13
13
years of professional experience
Work History
Director, Issuer Solutions Product Management
S&P Global
03.2025 - Current
- Created comprehensive transition strategies for phasing out legacy platform impacting 2000 digital client accounts. Delivered weekly updates to executives on progress of account transitions. Facilitated regular review sessions on key account transitions to monitor effectiveness.
- Led two product managers and product operations as people leader.
- Subject matter expert for new produce enhancements from design through development
- Support sales teams with strategic prospect demonstrations and RFP
- Provided legal team support for contract negotiations through organized preparation and follow-up documentation.
Director, Issuer Solutions Account Management
S&P Global
03.2021 - 03.2025
- Increased scope of global team responsibility across Raleigh, Penang, and Islamabad.
- Launched client support division in Islamabad, Pakistan.
- Developed tracking methods and reporting for account health, including account scoring metric for benchmarking client product usage to predict risk.
- Developed standardized outreach procedures for established books of business and led at-risk business reviews for tailored outreach.
Global Client Support Manager
IHS Markit (Now S&P Global)
09.2019 - 03.2021
- Effectively lead teams across Raleigh, NC, Penang, Malaysia, and Cape Town, South Africa
- Developed and grew Raleigh client support team from 7 to 12 members.
- Created and launched client support division in Penang, Malaysia to organize client support services.
- Created development plan and supervised execution for transitioning client support responsibility from Capetown to Penang.
Lead Analyst, Account Management Corporate Investor Relations
Ipreo By IHS Markit
08.2017 - 09.2018
- Administered client book covering 80-100 accounts with 1-2 million in AAV.
- Provided end-to-end customer service to strengthen retention and expand sales opportunities across multiple products and services.
- Coordinated communication with investor relations officers and C-level executives on strategic uses of data and services provided.
- Coordinated account team member efforts for designated account growth and retention
Senior Analyst, Account Management Corporate Investor Relations
Ipreo By IHS Markit
04.2016 - 08.2017
Associate Account Manager - Corporate Investor Relations
Ipreo By IHS Markit
06.2015 - 03.2016
Senior Analyst - Global Markets Intelligence Group
Ipreo By IHS Markit
03.2015 - 06.2015
- Delivered investor relations consulting services to enhance capital markets messaging
- Analyzed equity market and economic data to identify relevant trends and insights
- Provide guidance to publicly traded companies on broader market activity context
- Produce deliverables and communicate presented data through concise, clear explanations.
Analyst - Global Markets Intelligence Group
Ipreo By IHS Markit
06.2013 - 03.2015
Education
Bachelor of Science - International Business
State University of New York
Plattsburgh, NYSkills
- Strategic planning
- Decision-making
- Client Support
- Client Retention
- Project management
- Customer service
- Hiring and retention
- Verbal and written communication
- Relationship building
Timeline
Director, Issuer Solutions Product Management
S&P Global
03.2025 - Current
Director, Issuer Solutions Account Management
S&P Global
03.2021 - 03.2025
Global Client Support Manager
IHS Markit (Now S&P Global)
09.2019 - 03.2021
Lead Analyst, Account Management Corporate Investor Relations
Ipreo By IHS Markit
08.2017 - 09.2018
Senior Analyst, Account Management Corporate Investor Relations
Ipreo By IHS Markit
04.2016 - 08.2017
Associate Account Manager - Corporate Investor Relations
Ipreo By IHS Markit
06.2015 - 03.2016
Senior Analyst - Global Markets Intelligence Group
Ipreo By IHS Markit
03.2015 - 06.2015
Analyst - Global Markets Intelligence Group
Ipreo By IHS Markit
06.2013 - 03.2015
Bachelor of Science - International Business
State University of New York