JOSEPH HOVANEC
Lutz,FL
Summary
Motivated and results-driven Process Assistant with over 15 years of managerial experience and a strong foundation in logistics, operations, and performance management. Proven success in leading teams, driving process improvements, and executing on performance metrics well above Amazon standards. Skilled in safety compliance, quality assurance, labor planning, and productivity optimization, with hands-on expertise in shift management, quality control, and sort center operations. Adept at leveraging data analysis and cross-functional collaboration to deliver measurable outcomes. Strives to embody Amazon’s Leadership Principles—Customer Obsession, Deliver Results, and Insist on the Highest Standards
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon.com Services LLC
08.2022 - Current
- Led and coached over 200 associates by fostering a culture of continuous improvement, positive reinforcement, and accountability—resulting in a 20% increase in average stow rates, and a sustained Sort Compliance rate of 99.85%.
- Utilized data-driven decision-making and strong problem-solving skills to optimize flow rate and shift plans, improving FCLM compliance to 99.98% while minimizing labor costs and avoiding overstaffing.
- Elevated underperforming teams through targeted coaching campaigns, raising average pick rates from 385 to 459, and increasing shift rotation compliance from 55% to above 95%, even under automation constraints.
- Demonstrated strong communication and collaboration skills by coordinating across OTR, RTS, and Problem Solve teams, successfully managing crash sorts, and facilitating timely returns of undeliverable packages.
- Invented and simplified SOPs to improve site-wide efficiency, including a 2-tote Auto Divert stow cart system that increased DTP3’s stow PPH by 22 points and helped drive WIP compliance above 80%.
Yard Marshal
Amazon.com Services LLC
11.2021 - 08.2022
- Improved container receive scan compliance from 59.64% to over 90% by proactively identifying process gaps and coaching associates.
- Maintained real-time communication with upstream sites and cross-functional teams to anticipate delays, adjust yard planning, and ensure on-time departures, and compliance.
- Led onboarding and coaching for new and tenured associates, providing consistent performance evaluations and development feedback to improve individual and team performance.
- Optimized yard flow and prevented capacity overages by tracking inbound load timing, submitting timely linehaul removal cases, and managing driver check-in/out, and TDR with precision.
Sortation Associate
Amazon.com Services LLC
04.2020 - 11.2021
- Became a Learning Ambassador in March of 2021
- Responsible for the Onboarding of new associates, as well as the continued coaching and performance evaluations for all existing associates
- Consistently held a 290 stow rate average and helped drive others to maintain the same.
- Assisted leadership in ensuring that all standard work and safety practices were followed.
Education
Bachelors - Computer Science
Southern New Hampsire University
12.2027
Associates - General Studies
City Colleges of Chicago-Wilbur Wright College
04.2014
Skills
- Team Leadership & Supervision
- Process Improvement
- Safety Compliance & OSHA Standards
- Lean Techniques / Lean Six Sigma
- Productivity Optimization
- Workforce Scheduling & Labor Planning
- Quality Assurance
- Data Analysis & Reporting (Excel, SQL, etc)
- Conflict Resolution & Employee Relations
- Training & Onboarding Programs
- Performance Management
Languages
- English
- Spanish
Certificates And Licenses
- GTDR Certified, Amazon
- HAZMAT Certified, Amazon
- Yard Certified, Amazon
- Lean Practitioner I, Amazon
Timeline
Process Assistant
Amazon.com Services LLC
08.2022 - Current
Yard Marshal
Amazon.com Services LLC
11.2021 - 08.2022
Sortation Associate
Amazon.com Services LLC
04.2020 - 11.2021
Bachelors - Computer Science
Southern New Hampsire University
Associates - General Studies
City Colleges of Chicago-Wilbur Wright College
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