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Vicky Couturier

Vicky Couturier

IT management
Palm Springs,CA

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Summary

IT Manager with over 15 years of experience building and scaling corporate IT with a focus on Remote Work, Strategic Planning, SaasOps, and Metrics.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Certified IT Project Manager with comprehensive experience in managing diverse teams, leading complex cross-functional projects across various platforms. Strengths lie in strategic planning, risk management and stakeholder communication. Successfully implemented process improvements leading to increased efficiency and cost savings. Proven ability to deliver high-quality IT solutions on time and within budget constraints.

Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.

Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.

Skilled in managing complex IT projects from conception to deployment, ensuring alignment with business goals. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction.

Skills

  • ITAM
  • Technical documentation
  • IT budgeting
  • Team leadership
  • Strategic planning
  • Agile methodology
  • Cybersecurity
  • IT infrastructure
  • ITIL framework
  • IT consulting
  • Compliance auditing
  • Vendor negotiation
  • Effective communication

Work History

IT Consultant

Metalab
Palm Springs, CA
12.2024 - 01.2025
  • Analyzed client needs to develop tailored IT solutions.
  • Provided technical support and training to end-users on new systems.
  • Conducted system audits to ensure compliance with industry standards.
  • Installed and configured computer hardware operating systems and applications according to customer requirements.
  • Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
  • Resolved technical problems reported by customers via ticketing system quickly and accurately.
  • Maintained an up-dated inventory of hardware and software assets owned by the company.
  • Provided consultation on how best to utilize available resources in order to maximize productivity.
  • Ensured compliance with security policies including firewalls, anti-virus programs.
  • Managed projects meeting deadlines effectively.

IT Manager

Renova Energy
Palm Desert, CA
08.2021 - 08.2022
  • Oversaw network security protocols to protect company data and assets.
  • Coordinated software updates and patches to ensure system reliability.
  • Developed IT policies to align with organizational goals and industry standards.
  • Supported staff with technical issues to maintain productivity across departments.
  • Led team meetings to discuss project progress and address challenges.
  • Implemented training programs for staff on new technologies and best practices.
  • Collaborated with vendors to procure hardware and software solutions efficiently.
  • Managed the installation, configuration, maintenance, and troubleshooting of network systems.
  • Developed and implemented IT policies and procedures to ensure compliance with industry standards.
  • Trained staff members on various aspects of computer usage and software applications.
  • Monitored system performance and identified areas for improvement.
  • Worked closely with vendors to negotiate contracts and select appropriate products or services.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Performed regular system audits to identify potential risks or vulnerabilities.
  • Identified opportunities for cost savings through improved efficiency in IT processes.
  • Created detailed documentation for software, hardware, and network configurations.
  • Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
  • Established security protocols to protect data from unauthorized access or modification.
  • Implemented strategies for improving customer service levels through enhanced use of technology.
  • Collaborated with other departments to develop innovative solutions for complex problems.
  • Analyzed user needs and developed specifications for new systems or modifications.
  • Developed and implemented system lifecycle methodologies to produce systems of high quality.
  • Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
  • Conducted research to identify new technologies that could improve operations.
  • Supervised lifecycle processes pertaining to IT framework.
  • Maintained knowledge of advances in information technology systems and applications.
  • Managed backup, user account and helpdesk systems.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Reviewed and approved project plans prior to implementation.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.

IT Consultant

Datawire.io
Oakland, CA
11.2019 - 03.2020
  • Prepare evaluations of software and hardware, and recommend improvements or upgrades
  • Manage project execution to ensure adherence to budget, schedule, and scope
  • Provided technical support and training to end-users and staff.
  • Developed documentation for processes and system configurations.
  • Streamlined workflows by implementing best practices in IT management.
  • Documented processes related to IT services provided by the company.
  • Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
  • Maintained an up-to-date inventory of hardware and software assets owned by the company.
  • Provided consultation on how best to utilize available resources in order to maximize productivity.
  • Modified existing software systems to enhance performance and add new features.
  • Managed backup, user account and helpdesk systems.
  • Developed project metrics to follow system build-out progress.
  • Evaluated organization's technology to recommend upgrades for hardware and software.

IT Director

Invision
Oakland, CA
01.2017 - 09.2019
  • Oversee the infrastructure of technical operations
  • Implement new software and hardware
  • Manage all aspects of internal IT, vendor engagements, cloud services, project management
  • Create and maintain IT budget, manage licensing agreements and vendor contracts
  • Build and manage IT team, career development, performance reviews, bonuses
  • Mentor, motivate, and support IT team
  • Manage and control costs associated with cloud infrastructures
  • Led IT strategy development for organizational growth and innovation.
  • Collaborated with stakeholders to align technology initiatives with business goals.
  • Directed vendor relationships to enhance service delivery and cost efficiency.
  • Implemented IT policies and procedures for compliance and risk management.
  • Mentored IT staff to build skills and foster professional development.
  • Evaluated emerging technologies to improve operational capabilities and efficiency.
  • Negotiated service agreements with vendors for hardware, software, and services procurement.
  • Ensured compliance with industry regulations related to information technology services.
  • Managed a team of IT professionals in the design, development, and implementation of IT projects.
  • Collaborated with other departments to develop strategies that leverage IT resources efficiently.
  • Developed and implemented IT policies and procedures.
  • Designed comprehensive disaster recovery plans to ensure business continuity.
  • Analyzed organizational requirements to determine necessary software solutions.
  • Assisted in the selection process for hiring new personnel within the IT department.
  • Installed new hardware and software components as needed according to established standards.
  • Created detailed reports on system performance metrics for executive review.
  • Resolved technical issues in a timely manner through troubleshooting methods.
  • Monitored system performance to identify potential problems before they occur.
  • Developed detailed project plans outlining scope, timeline, budgeting needs.
  • Performed regular maintenance checks on computer systems and networks.
  • Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
  • Reviewed program plans to develop and coordinate activities.
  • Controlled operational IT budget and expenditures within department parameters.
  • Communicated relevance of organizational goals, policies and procedures to IT department staff.
  • Evaluated organization's technology to recommend upgrades for hardware and software.
  • Met with stakeholders to collaborate and resolve problems.
  • Examined metrics and prepared IT project progress reports.
  • Reviewed and approved project plans prior to implementation.
  • Procured IT resources for strategic and operational computing requirements.
  • Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
  • Managed staff schedules to optimize resource allocation and coverage.
  • Trained new employees on company policies and operational procedures.
  • Oversaw inventory management processes to ensure accurate stock levels.
  • Facilitated regular team meetings to address concerns and gather feedback.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Conducted performance reviews for team members.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Ensured compliance with industry regulations and company policies.
  • Developed software solutions to enhance user experience and streamline processes.
  • Improved and corrected existing software and system applications.
  • Developed requirements for system modifications and new system installations.
  • Assisted with the deployment of new applications into a variety of clouds.
  • Secured cloud applications and data using IAM policies and encryption methods.
  • Designed and implemented IAM solutions to streamline user access processes.
  • Collaborated with cross-functional teams to assess and mitigate security risks.
  • Provided recommendations for improving IAM policies and procedures.
  • Designed Single Sign-On solutions leveraging federation protocols such as SAML or OpenID Connect.
  • Built custom connectors between enterprise applications and identity providers to facilitate seamless authentication flow across multiple platforms.
  • Integrated applications with directory services like LDAP or Active Directory to provide centralized authentication and authorization capabilities.
  • Developed automated scripts to streamline user onboarding and offboarding processes.
  • Created detailed technical designs for identity management systems, including authentication flows, authorization models and user provisioning processes.
  • Implemented access control policies based on user roles and entitlements in accordance with organizational security standards.
  • Provided guidance on best practices for secure password storage and authentication methods.
  • Participated in meetings with external vendors and partners to discuss integration opportunities and evaluate new technologies.
  • Collaborated with stakeholders from different departments to define business requirements and recommend appropriate IAM solutions.
  • Researched custom services to tighten security and IDP, promoting improved OS and software security.
  • Tested, maintained and monitored computer programs and systems.
  • Trained staff and users to work with computer systems and programs.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.

Technical Program Manager

Uber
Oakland, CA
06.2014 - 06.2016
  • Office Buildout Manager/Technical Program Manager
  • Manage 32 active builds in LaTAm and over 60 builds throughout the Americas
  • Work closely with network engineers on MDF/IDF designs and implementation and rack elevations design
  • Coordinate circuits with broker
  • Manage multiple buildout projects from beginning to end
  • Coordinate with various internal and external teams to take ownership and accountability of technical project planning, scheduling, and delivery
  • Manage on-site structured cabling and AV vendors
  • Anticipate obstacles before they arise and provide solutions that keep the project on track
  • Forecast, timelines, and resource requirements
  • Communicate project status to senior management and key stakeholders
  • Develop trusted relationships with the project team to encourage transparency in communication and a collaborative work environment
  • Led cross-functional teams to deliver complex technical projects on schedule.
  • Coordinated with external partners to integrate new technologies into existing systems.
  • Reviewed project documentation for compliance with company standards and best practices.
  • Developed and maintained project plans, timelines and roadmaps for multiple projects.
  • Used such online conferencing tools such as WebEx and Zoho Meeting to conduct training and learning sessions to employees in locations both in US and abroad.
  • Maintained relationships with vendors and partners ensuring successful execution of programs within budget constraints.
  • Implemented best practices related to Agile methodology such as sprints, standups, resulting in improved efficiencies.
  • Managed a team of engineers to ensure timely delivery of technical solutions.
  • Communicated regularly with customers regarding project status updates and changes in scope or timeline.

IT Engineering Manager

Zendesk
Oakland, CA
07.2012 - 06.2014
  • Communicate project status to senior management and key stakeholders
  • Plan, direct and coordinate the activities of multiple projects the areas of IT, Systems Integration and Business Process Management and Re-engineering
  • Define project scope, objectives, staffing, resources and deliverables
  • Formulate risk management plans
  • Assemble and coordinate multi-disciplinary project teams
  • Manage vendor relationships including negotiating and controlling contracts
  • Write policies and processes to ensure smooth, secure ongoing operations of IT Helpdesk and Infrastructure team
  • Write policies regarding purchasing and provisioning standards for IT equipment
  • Define solution for global provisioning and asset tracking
  • Track and manage software assets
  • Diagnosed and resolved customer issues related to cloud applications and services.
  • Documented troubleshooting steps in knowledge base for future reference.
  • Assisted customers in migrating applications to cloud environments effectively.
  • Educated clients on best practices for cloud resource management and optimization.
  • Troubleshot complex problems with cloud computing systems and networks.
  • Monitored the performance of multiple cloud platforms including AWS, Azure, Google Cloud Platform, and other industry-leading providers.
  • Provided technical support to customers on cloud-based applications and products.

Education

Computer Information -

City College of San Francisco
San Francisco, CA

Associate of Arts - Business/Information Technology

Santa Rosa Junior College
Santa Rosa, CA

Computer Information Technology -

Santa Monica City College
Los Angeles, CA

Accounting -

Mount Saint Mary's University
Los Angeles, CA

Certification

  • Project Management Professional (PMP)
  • Agile & Scrum Overview
  • Introduction to Cloud Computing
  • Meraki Network
  • Jamf Administrator
  • HTML Developer Certified

Languages

  • French Canadian
  • English

Speaking Engagements

  • Oktane19 with Intello, Managing Saas in fast growing companies
  • Bettercloud18 panel discussion, Saasops and Security at Unicorns
  • Bettercloud19 conference in SF, Saasops and Security

Overview

13
13
years of professional experience
1
1
Certificate

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Vicky CouturierIT management