Qaisar Hayat Khokhar

Experience: Qatar Armed Forces

• Orchestrated complete overhaul of assets tracking protocols and automation.
• Curated bespoke IT asset lifecycle management strategy, leading to increase in asset utilization and reduction in procurement expenses.
• Directed cross - functional team of 10 in development of centralized IT assets repository, enhancing data accuracy and improving decision - making regarding asset refresh cycles.
• Implement predictive analytics for asset maintenance scheduling, extending average assets lifetimes and reducing downtime.
• Negotiate with vendors for bulk procurement of IT equipment's, achieving cost saving while maintaining compliance with procurement policies.
• Championed the adoption of IBM Maximo & ITAM software, leading to an increase in compliance with software licensing, audit readiness.
• Developed comprehensive training program on IT Asset Management procedures, evaluating team proficiency and productivity.
• Managed end-to-end asset management for over 10,000 IT assets utilization across organization.
• Launched organization-wide initiative that standardized assets management procedures.
• Attending over quarterly assets review meeting, resulting in strategic redeployment of under-utilized assets.
• Conducted detailed assets trend analysis to forecast needs, helping to avoid unnecessary asset procurement for fiscal year.
• Played pivotal role in reconciliation of IT assets database, ensuring 100% accuracy and supporting successful audits.
• Streamlined assets assignment processes that expedited deployment satisfaction rate from internal stakeholders.
• Managed approximately 20 - 30 calls, emails per day from different users including high profile QAF officials.
• Excellent knowledge of ITSM

• Increased system reliability through diligent maintenance of hardware components and peripheral devices.
• Monitored network by using various tools and take measures to defined devices.
• Collaborated with users and Director of Information Systems in analysis and development of new tools and processes.
• Developed comprehensive documentation for mainframe procedures, contributing to knowledge sharing within team.
• Participated in regular audits to ensure compliance with industry standards, regulations, and internal policies regarding mainframe systems operation.
• Enhanced operational stability with proactive monitoring of system performance indicators and prompt resolution of identified issues.
• Ensured smooth system transitions during upgrades, managing migrations with minimal disruptions.
• Implemented process improvements in daily tasks, increasing overall efficiency in mainframe operations management.
• Met tight deadlines and maintained high-quality standards by prioritizing tasks effectively in fast-paced, high-pressure mainframe operations setting.
• Maintained high levels of data security with regular system backups and disaster recovery planning.
• Reacted calmly during times of highly stressed or emergency situations.
• Generated reports covering details about data, system operation, and error monitoring.
• Provided basic end-user troubleshooting and desktop support.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Established and maintained relationships with IBM & other software vendors.
• Supported efficient use of available computer terminals and network access by coordinating schedules.
• Collaborated with other departments to identify and solve software & Hardware issues.
• Communicated effectively with colleagues at all levels about complex technical concepts related to mainframe operations, fostering collaborative work environment.
• Hardware Profile:
• IBM 4381 -2003 Processor & IBM 3720 Communication Controller
• IBM 3174 Terminal Controller & IBM Internal Disk Storage
• IBM S/390
• Software Profile:
• VSE / ESA 2.3 & VM / ESA CO2.3
• CICS 2.3 & DB2 Servers
• ACF / VTAM for VSE & ACF / VTAM for VM
• RSCS 3.2
• VSE / SP & VM / SP