JOSEPH HUGEE
Staten Island,NY
Summary
Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Plush Oasis
Staten Island, New York
01.2025 - Current
- Maintained cleanliness of commercial space using industry-standard techniques
- Assisted in inventory management of cleaning supplies and equipment for optimal usage
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Inspected facilities for cleanliness, reporting any maintenance issues to management promptly
Direct Support Professional – (DSP)
COMMUNITY RESOURCES
Staten Island, NY
12.2010 - Current
- Cultivate and execute a supportive and functional environment for individuals with developmental disabilities
- Supported individuals with daily living activities and personal care needs
- Implement behavior support plans to promote positive interactions
- Dispense medication and ensure client receives correct dosage
Cash Office Supervisor
NATIONAL BASKETBALL ASSOCIATION
New York, NY
09.2003 - 10.2008
- Supervisor of 15+ employees
- Equip employees with essential tools to enhance service levels for both internal and external customers
- Increased employee knowledge by assisting with development and implementing product awareness program
- Collaborate with Customer Service Manager to create strategic plans to enhance customer satisfaction
- Gather analyze, and report, daily, weekly, and monthly financial activity
- Oversee all sales transaction voids, refunds, and exchanges
Lead Cashier
BANANA REPUBLIC
New York, NY
10.2001 - 09.2003
- Oversaw handling of shipping transactions on sales floor
- Trained new cashiers on customer service standards and operational procedures
- Managed cash handling procedures maintaining accuracy and security of funds
- Assisted customers with product inquiries enhancing shopping experience and satisfaction
Education
High School Diploma -
Concord High School
Staten Island 06-1997
Skills
- Effective communication
- Attention to detail
- Conflict resolution
- Operational efficiency
- Safety compliance
- Problem solving
Qualifications Summary
- Highly personable Customer Service, Administrative and Cash Office Professional with over eight years of experience in cash office management customer service, sales, and as administrative assistant.
- Talent for identifying customer needs and presenting appropriate company product and service offering.
- Track record of managing a staff of over ten people.
- Oversee an entire cash office process which includes safe, deposits and audits.
- Order and maintain cash balance.
- Process petty cash vouchers and expense reports.
- Knowledge with Microsoft Office System (including Microsoft Word, Microsoft Excel)
Certification
- CPR Cerified
- SKIP Certified
- Van Certified
Timeline
Cleaning Technician
Plush Oasis
01.2025 - Current
Direct Support Professional – (DSP)
COMMUNITY RESOURCES
12.2010 - Current
Cash Office Supervisor
NATIONAL BASKETBALL ASSOCIATION
09.2003 - 10.2008
Lead Cashier
BANANA REPUBLIC
10.2001 - 09.2003
High School Diploma -
Concord High School
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