Madison Church
Altoona
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Cleaning Technician
Maug Cleaning
Eau Claire
12.2024 - Current
- Cleaned residential and commercial spaces using industry-standard equipment.
- Followed safety protocols while handling cleaning chemicals and tools.
- Assisted in deep cleaning tasks during special projects and events.
- Communicated effectively with clients to understand their cleaning needs.
- Collaborated with team members to complete large-scale cleaning assignments.
Customer Service Manager
Hobby Lobby
Eau Claire
08.2024 - 11.2024
- Managed daily customer service operations and team performance.
- Trained staff on customer service best practices and company policies.
- Resolved customer inquiries through phone, email, and live chat efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Manager
Fleet Farm
Eau Claire
06.2024 - 08.2024
- Managed daily customer service operations and team performance.
- Trained staff on customer service best practices and company policies.
- Resolved customer inquiries through phone, email, and live chat efficiently.
Cashier
Pet Supplies Plus
Rice Lake
12.2023 - 06.2024
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
Intern
Re/Max Northstar
Cumberland
01.2024 - 05.2024
- Assisted in developing project plans and timelines for team initiatives.
- Coordinated meetings and maintained schedules for project stakeholders.
- Conducted research to support strategic decision-making processes.
Education
Associate of Applied Science - Business Management
Chippewa Valley Technical College
Eau Claire, WI 01.2023 - 05.2024
New Auburn High School
New Auburn, WISkills
- Customer service
- Team leadership
- Conflict resolution
- Project management
- Time management
- Client communication
- Attention to detail
- Problem solving
- Effective communication
Timeline
Cleaning Technician
Maug Cleaning
12.2024 - Current
Customer Service Manager
Hobby Lobby
08.2024 - 11.2024
Customer Service Manager
Fleet Farm
06.2024 - 08.2024
Intern
Re/Max Northstar
01.2024 - 05.2024
Cashier
Pet Supplies Plus
12.2023 - 06.2024
Associate of Applied Science - Business Management
Chippewa Valley Technical College
01.2023 - 05.2024
New Auburn High School