Joseph Hughes
Santa Fe,TX
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
17
17
years of professional experience
Work History
Supervisor/ Cable Field Technician
COMCAST (XFINITY)
02.2006 - 06.2023
- Supervised installation and maintenance of broadband services, ensuring adherence to quality standards.
- Trained and mentored technicians on equipment usage and safety protocols, enhancing team performance.
- Implemented process improvements to streamline service delivery, resulting in increased operational efficiency.
- Coordinated daily scheduling and resource allocation for field operations, optimizing technician productivity.
- Conducted performance evaluations and provided feedback to improve individual and team outcomes.
- Monitored compliance with industry regulations and company policies during field operations inspections.
- Collaborated with cross-functional teams to resolve technical issues, enhancing customer satisfaction rates.
- Coordinated inventory management, maintaining optimal stock levels to minimize delays due to parts availability.
- Optimized resource allocation by analyzing workload trends, identifying areas for improvement, and reallocating resources as needed.
- Conducted thorough quality control inspections to guarantee installations met company standards and regulatory requirements.
- Improved customer satisfaction rates with prompt issue resolution and clear communication of technical information.
- Championed continuous improvement initiatives within the team, fostering a culture of innovation and collaboration in pursuit of excellence.
- Assisted in recruiting top talent by participating in job fairs and refining hiring criteria based on industry best practices.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Communicated with customers to provide updates, gather information and resolve issues.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
La Marque High School
La Marque, TX05-2000
Associate of Arts - Hotel, Motel, And Restaurant Management
Galveston Community College
Galveston, TX05.2003
Current - NCCER I&E
Collage of The Mainland
Texas City, TX12.2026
Skills
- Broadband installation
- Quality control
- Process improvement
- Team leadership
- Performance evaluation
- Resource allocation
- Compliance monitoring
- Cross-functional collaboration
- Inventory management
- Customer communication
- Safety protocols
- Troubleshooting techniques
- Operational efficiency
- Staff recruitment
- Continuous improvement
- Workflow optimization
- Issue resolution
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Staff discipline
- Team building
- Staff development
- Process monitoring and improvement
- Project management
- Relationship building
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Waste reduction
- Data analytics
- Verbal and written communication
- Employee development
- Performance management
- Change management
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Time management
- Adaptability and flexibility
- Reliability
- Adaptability
- Professionalism
- Task prioritization
- Idea development and brainstorming
- Quality assurance
- Written communication
- Professional demeanor
Timeline
Supervisor/ Cable Field Technician
COMCAST (XFINITY)
02.2006 - 06.2023
High School Diploma -
La Marque High School
Associate of Arts - Hotel, Motel, And Restaurant Management
Galveston Community College
Current - NCCER I&E
Collage of The Mainland