Joseph Hyche
Detroit,MI
Summary
Enthusiastic and reliable service professional with over five years of experience in customer-facing roles, including previous experience as an Educator at Lululemon. Proven ability to thrive in fast-paced environments, maintain high standards of cleanliness, and build rapport with customers and team members. Seeking to bring strong organizational skills, attention to detail, and a passion for guest satisfaction to a role at Lululemon.
Overview
6
6
years of professional experience
Work History
Educator
Lululemon
09.2021 - 01.2022
- Educated guests on product offerings, features, and benefits, contributing to informed purchasing decisions and enhanced guest satisfaction
- Actively monitored fitting rooms, assisted with transactions at the cash register, and ensured a world-class customer experience by engaging with entering guests using 360 awareness across the store
- Handled online orders, in-store pick-ups, and incoming phone calls efficiently, contributing to seamless operations and customer convenience
Custodian
Wayne State University
03.2024 - Current
- Solely responsible for the comprehensive maintenance of a university building, ensuring a clean, organized, and safe environment
- Conducted daily restroom sanitation and trash removal from classrooms, meeting high cleanliness standards
- Maintained a welcoming atmosphere that aligns with Lululemon’s commitment to a positive guest experience
Electronics Team Associate
Walmart
01.2023 - 02.2024
- Ensured department cleanliness and provided technical support for electronics, boosting customer satisfaction
- Assisted customers in product selection, mobile plan activation, and managing photo services, showcasing strong problem-solving and communication skills
Customer Service Advocate
Moosejaw
09.2022 - 01.2023
- Delivered exceptional customer service by assisting with orders, product inquiries, and issue resolution
- Managed customer complaints and ensured positive experiences, aligning with Lululemon’s guest satisfaction standards
Assistant Manager
Beyond Juicery + Eatery
09.2018 - 11.2022
- Supervised staff, managed schedules, and handled cash operations, ensuring smooth service delivery
- Increased catering sales by 15% through proactive client engagement and quality assurance
Education
Bachelor of Computer Science -
Michigan State University
East Lansing, MI12.2024
Skills
- Customer Service Excellence
- Product Knowledge
- Problem Solving & Technical Troubleshooting
- Attention to Detail
- Adaptability
Languages
Spanish
Limited Working
American Sign Language
Full Professional
Timeline
Custodian
Wayne State University
03.2024 - Current
Electronics Team Associate
Walmart
01.2023 - 02.2024
Customer Service Advocate
Moosejaw
09.2022 - 01.2023
Educator
Lululemon
09.2021 - 01.2022
Assistant Manager
Beyond Juicery + Eatery
09.2018 - 11.2022
Bachelor of Computer Science -
Michigan State University