Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Jackson

Urbana

Summary

Dynamic team player with a strong background in customer service, recognized for enhancing customer satisfaction and teamwork. Proven problem-solver with a commitment to workplace safety and efficiency, adept at maintaining high standards in fast-paced environments. Willing to learn and adapt to new challenges. I will soon be relocating a bit south of Columbus, so my address will be changing. Please reach out with any questions you may have.

Overview

6
6
years of professional experience

Work History

Team Member

Hot Head Burritos
04.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Team Member

Domino's Pizza
04.2023 - 01.2024
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Team Member

Hot Head Burritos
09.2022 - 03.2023
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted customers in selecting merchandise best suited to needs.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.

Shift Leader

Marco's Pizza
04.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Team Member

Taco Bell
10.2019 - 01.2020
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Education

High School Diploma -

Cliff Park High School
Springfield, OH
07-2023

Skills

  • Customer service

  • Positive attitude

  • Teamwork and collaboration

  • Problem-solving

  • Following instructions

  • Workplace safety

  • Flexible schedule

  • Heavy lifting

  • Order preparation

  • Lift 100 pounds

  • Willingness to learn

Timeline

Team Member

Hot Head Burritos
04.2024 - Current

Team Member

Domino's Pizza
04.2023 - 01.2024

Team Member

Hot Head Burritos
09.2022 - 03.2023

Shift Leader

Marco's Pizza
04.2021 - 09.2022

Team Member

Taco Bell
10.2019 - 01.2020

High School Diploma -

Cliff Park High School

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Joseph Jackson