JOSEPH JAMES
Atlanta,GA
Summary
Successful Sales Operations Manager with 15 years of experience in executing strategic sales initiatives and optimizing operational workflows. Proven ability to enhance team collaboration, increase revenue, and elevate customer satisfaction. Recognized for strong leadership, market trend analysis, and significant improvements in sales performance. Consistently achieved sales targets while driving operational efficiencies.
Overview
14
14
years of professional experience
Work History
Area Sales Operations Manager
Terminix
Atlanta, GA
08.2024 - Current
- Achieved 23% year-over-year regional revenue growth while enhancing customer retention from 71% to 78%.
- Led a team of 16 sales colleagues and overseeing P&L management and revenue performance.
- Drove successful change management initiatives through CRM adoption and standardized sales processes.
- Acted as primary liaison between frontline sales teams and corporate leadership to drive actionable improvements.
- Coached sales leaders through organizational changes to strengthen accountability and engagement.
- Partnered with Sales Operations, Marketing, and Field Leadership to optimize seller effectiveness and customer experience.
- Developed two leaders for improved succession planning within the organization.
Integrated Solutions Manager
AT&T
07.2019 - 02.2023
- Sales operations leader responsible for driving adoption, performance consistency, and colleague engagement during periods of change.
- Led sales teams through process adoption, CRM discipline, and performance accountability models.
- Improved sales colleague experience by simplifying workflows, clarifying expectations, and reinforcing enablement.
- Partnered with Sales Enablement and Operations to deploy tools, training, and execution standards.
- Managed hiring, onboarding, coaching, inventory controls, and audit compliance.
- Achieved 250%+ to goal for five consecutive months while understaffed
- Promoted eight colleagues into advanced sales and leadership roles
- Ranked Top 10 nationally four times
Integrated Solutions Consultant
AT&T
12.2018 - 07.2019
- Executed consultative selling focused on customer needs analysis and pipeline management.
- Supported adoption of sales processes and CRM standards.
- Closed the largest SMB account in department history (750 activations)
- Consistently ranked Top 5% in market
Branch Manager
SunTrust Bank
02.2017 - 12.2018
- Led branch colleagues through operational and process changes while maintaining compliance and service standards.
- Balanced performance management, risk controls, and colleague engagement.
Retail Store Manager
AT&T
10.2011 - 01.2017
- Owned P&L performance and operational execution for retail locations with 12-25 employees.
- Led teams through organizational change, compensation adjustments, and technology rollouts.
- Developed high-performing teams through coaching and accountability.
- Improved store ranking from bottom 10% to Top 20% in four months
- Selected for Retail Leadership Development Program fast-track
- Developed seven Store Managers
Education
High School Diploma -
LaGrange High School
La Grange, GA05-2002
Some College (No Degree) -
University of Florida
Gainesville, Florida, FLSkills
- Field adoption and enablement
- Sales forecasting and analytics
- CRM management and implementation
- Performance management
- Revenue growth and retention
- Customer experience enhancement
- Inventory management
- Training development and facilitation
- Team leadership and collaboration
- Problem solving and decision making
- Relationship building and management
- Sales leadership and strategy
- Sales process optimization and design
- Quarterly forecasting and reporting
- Territory management strategies
- B2B sales expertise
- Salesforce optimization techniques
- Goal setting and achievement strategies
- Sales operations strategy development
- P&L management and budgeting
Education and Training
other,other
Timeline
Area Sales Operations Manager
Terminix
08.2024 - Current
Integrated Solutions Manager
AT&T
07.2019 - 02.2023
Integrated Solutions Consultant
AT&T
12.2018 - 07.2019
Branch Manager
SunTrust Bank
02.2017 - 12.2018
Retail Store Manager
AT&T
10.2011 - 01.2017
High School Diploma -
LaGrange High School
Some College (No Degree) -
University of Florida