Founded grassroots nonprofit advocating for sustainability practices within coffee supply chain
Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products
Prepare bylaws approved by elected officials and ensure that bylaws are enforced
Manage relationships with other nonprofit organizations that focus on sustainable practices
Construct various curriculum for use at workshops, online, and through social media platforms
Manage the organization's financial resources and operations to maximize efficiency and effectiveness
Events & Marketing Planner, Lead Barista
City & State
Memphis, TN
07.2019 - 07.2024
Produced creative briefs outlining key objectives, target audiences, and desired outcomes
Scheduled staff hours, organized and directed training programs, and evaluated employee performance,which increased employee retention by 70%
Established expectations for personnel performance, health code compliance, and customer service, which produced a 100% health code score over many years
Managed email communications including creating content, segmentation, testing, scheduling, and reporting
Analyzed competitor activity to inform strategic planning decisions
Warehouse Manager, Social Media Director
State Beauty Supply
Southaven, MS
01.2013 - 08.2020
Responded to customers' or shippers' questions and complaints regarding storage and distribution services
Negotiated with carriers and insurance company representatives for services and preferential rates
Scheduled and monitored pickup, delivery, and distribution of products and materials
Facilitated consumer relations and the relationship between parts of the company, such as the managers and employees, and different branch offices, improving self-reported job satisfaction by 80%
Education
Associate of Applied Science - Applied Business Science & Marketing
APS System Director / Smart Manufacturing Consulta at Sustain Universal Co., Ltd.APS System Director / Smart Manufacturing Consulta at Sustain Universal Co., Ltd.