Zinniah Munoz

• Recruited, trained, mentored, evaluated, and coached board members to ensure success in achieving their goals.
• Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders, including Queens Technical High School.
• Developed and implemented strategic plans to ensure organizational growth and development.
• Ensured legal compliance by staying abreast of relevant laws, regulations, standards, guidelines.
• Secured funding from public and private sources through grant writing activities or other fundraising efforts.
• Coordinated special events such as conferences or workshops designed to raise awareness about the organization's mission.

• Analyzed industry trends to identify potential opportunities for growth.
• Identified, secured, and negotiated contracts with customers, vendors, and partners, like international organic beauty product vendors for e-commerce website and Amazon store.
• Developed branding strategy to revamp image and expand marketing efforts.
• Developed and launched lip balm product line to capitalize on organic beauty market
• Managed client growth
• Rapid expansion of social media marketing efforts by collaborating with other artists and establishing a solid track record through referrals. Followers expanded by 28,000.

• Cut, styled, permed, relaxed and colored customer's hair according to their preference using scissors, clippers and chemical products.
• Kept up with current trends in the industry by attending classes or seminars.
• Developed relationships with regular clients by providing excellent customer service.
• Maintained cleanliness of salon equipment, tools and work areas.
• Trained new staff members in proper procedures for cutting, styling and colouring hair.

Staff Management:

• Recruit, hire, and onboard new staff members. Foster a positive and collaborative team environment.
• Develop and implement training programs to enhance staff skills.
• Conduct performance evaluations and provide constructive feedback.
• Ensured compliance with state regulations regarding cosmetology practices.
• Developed policies and procedures to ensure customer satisfaction and safety standards were met.

Customer Service:

• Ensure exceptional client experiences by addressing inquiries and resolving complaints promptly.
• Maintain client relationships to encourage repeat business and referrals.

Operational Oversight:

• Oversee inventory management, ordering supplies, and maintaining equipment.
• Implement and monitor salon policies and procedures.

Marketing and Promotion:

• Utilize social media platforms and other channels to promote salon services and special offers.
• Organize events and promotions to increase salon visibility and client engagement.